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News : Red Box Delivers Cloud Configurable Voice Recording to Fuel AI on Microsoft Azure

#contactcenterworld, @redboxrecorders, @Microsoft

London, UK and New York, NY, USA, Nov. 20, 2020 -- Red Box, a platform for voice, announces an extension of its relationship with Microsoft aligned to the launch of Conversa, Red Box's enterprise voice platform.

Red Box is already a Preferred Telephony Partner for conversation intelligence, part of Microsoft Dynamics 365 Sales and Customer Service. This latest development in the relationship delivers a capture layer for enterprise voice. It combines the power of Conversa audio processing in Microsoft Azure and Microsoft AI, with support of both cloud and premise-based telephony aligned with frictionless zero touch implementations.

"Conversa captures rich, high quality voice data from every conversation and from across the entire enterprise," says Richard Stevenson, Red Box CEO. "With market leading, platform agnostic containerised architecture and free and open APIs, Conversa provides organizations with an easily provisionable, downloadable collector that delivers even easier access to and control of voice data in real-time to leverage in conversation intelligence."

Red Box also recently announced the GA availability of its compliance recording solution for Microsoft Teams.

"The launch of Conversa as an auto-configurable enterprise voice platform is about creating a frictionless customer experience," comments, Ray Smith, GM for Dynamics 365 Sales at Microsoft. "The combination of Conversa and Microsoft's Dynamics 365 Sales conversation intelligence will empower organizations to quickly unlock and integrate their existing telephony data into their business applications or workflow, providing real time actionable insights for intelligent customer engagements."

#contactcenterworld, @redboxrecorders, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Red Box:
Company LogoRed Box Recorders provides software-based voice and data recording solutions.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Memorable Numbers?

Read today's tip or listen to it on podcast.

Published: Monday, November 23, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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