London, UK and New York, NY, USA, July 30, 2020 -- Red Box, a platform for voice, announces Red Box AI Bridge for Salesforce Einstein on Salesforce AppExchange, an enterprise cloud marketplace. Red Box AI Bridge enables organisations not utilising a Salesforce-embedded communication platform to capture call and metadata from their existing telephony or contact centre platform. This voice data is then made easily available to Einstein Call Coaching for AI-powered insights that drive sales performance improvements.
Einstein Call Coaching for High Velocity Sales was introduced at Dreamforce last year and is part of Salesforce's 2020 Summer release. It helps managers more effectively coach individuals, and scale learnings across teams, as well as gain deeper insights into customer needs and experiences.
"The breadth of Red Box's connectivity to support voice capture from any platform, coupled with our ability to capture 'AI-Ready' call audio, makes AI-enabled speech analytics a logical next step in our integration with Salesforce," add Pete Ellis, Red Box CPO. "We look forward to empowering customers with transformative sales performance outcomes."
This Red Box AI Bridge for Salesforce Einstein is now available here on Salesforce AppExchange, alongside its Voice Data Controller application that enables the mapping of all conversations taking place across a business to contacts, accounts and leads records within Salesforce.
Posted by Veronica Silva Cusi, news correspondent
About Red Box:
Red Box Recorders provides software-based voice and data recording solutions.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Friday, July 31, 2020
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