#contactcenterworld, @redboxrecorders
London, UK and New York, NY, USA, Aug. 17, 2020 -- Red Box, a platform for voice, announces the general availability of its Compliance Recording solution for Microsoft Teams.
The solution, which is in the process of being certified as part of Microsoft's new Compliance Recording ISV partner certification program, will support organisations with secure, resilient and scalable capture, retrieval, archiving and retention of Microsoft Teams communications in what is a demanding global regulatory landscape.
"With thousands of our customers operating in regulated industries, the Compliance Recording solution for Microsoft Teams is a key integration on our connectivity roadmap," comments Pete Ellis, Red Box CPO. "Secure resilient capture of high quality voice and metadata and our breadth of connectivity is also core to our integration with Dynamics 365 Customer Service Insights and Sales Insights, and other AI and analytics partners, providing customers with access to a rich data set that can be turned into actionable insights."
Jun Pak, Product Marketing Manager, Modern Work Teams and Platform at Microsoft added, "With the integration between Red Box, Teams and Dynamics 365, organisations can benefit from resilient capture that addresses regulatory requirements, whilst also securing access to high quality audio and metadata for AI and analytics purposes."
#contactcenterworld, @redboxrecorders
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca
About Red Box:
Red Box Recorders provides software-based voice and data recording solutions.
Published: Tuesday, August 18, 2020
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