News : Red Box Launches Recording Solution for Skype
London, UK, April 20, 2015 -- Voice and data recording provider Red Box Recorders has announced that it is launching a new solution for organisations that are utilising Skype for Business or Microsoft Lync as their Enterprise Voice platform.
Red Box is a member of Microsoft’s Independent Software Vendor (ISV) qualification programme and has designed a recording solution that will enable organisations using Skype for Business, and the 2010 and 2013 versions of its predecessor Lync, to capture calls and data for compliance, fact verification, quality monitoring, and other requirements. By integrating closely with both platforms, Red Box’s Quantify solution offers a number of flexible deployment options to meet the needs of financial institutions, contact centres and more.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
In order to support its new solution, Red Box has recruited a senior professional with extensive sales experience in Unified Communications and Contact Centers to help build the Microsoft channel within the business. Lloyd Bowden joins the company as UK Account Manager with a key remit to create a network of specialist Microsoft Lync and Skype for Business Enterprise Voice Resellers and System Integrators.
Lloyd was previously at Mitel where he was responsible for creating and growing a Microsoft Channel business for the company’s MiContact Center for Lync contact centre solution across EMEA.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The Initial Meeting
More Editorial From Red Box Recorders
About Red Box Recorders:
Red Box Recorders provides software-based voice and data recording solutions.
Published: Tuesday, April 21, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Seamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using ou...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...