London, UK and New York, NY, USA, June 10, 2019 -- Red Box, a platform for voice, announces that it has been selected as a Preferred Telephony Partner to feed captured voice data into Microsoft Dynamics 365 Sales Insights and enriching the data set that Microsoft's AI solution can reason over, strengthening the quality of insights their joint customers can derive from their own data.
By leveraging the enterprise-wide voice metadata captured by Red Box paired with the Sales Insights application, customers will benefit from both the call analytics at scale, as well as the capability to play back individual calls through Dynamics 365.
'We're delighted to be extending our partner ecosystem through this integration with Microsoft and delivering such a valuable element of the Dynamics 365 Sales Insights application," comments Richard Stevenson, Red Box CEO.
"Red Box's resilient and open voice platform provides a rich and high-quality voice data set. This combined with the call intelligence capabilities of Dynamics 365 Sales Insights enable sales teams to gain understanding of their customers by leveraging deep AI insights into customers' conversations. It also helps turn every seller into a high performer providing coaching based on automatic capture and analysis of sales conversations that reveal customer sentiment and conversation effectiveness, which ultimately motivates and increases performance of sales teams," adds Oren Ryngler, Director of PM for Microsoft Dynamics 365 for Sales and Sales Insights.
Posted by Veronica Silva Cusi, news correspondent
About Red Box:
Red Box Recorders provides software-based voice and data recording solutions.
About Microsoft Dynamics CRM:
CRM software from Microsoft Dynamics CRM offers customer relationship management and crm online solutions for sales, customer service, and marketing.
Published: Tuesday, June 11, 2019
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