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News : REDi Introduces New Call Center Service to Enhance Customer Service
Birmingham, AL, USA, March 1, 2016 -- Redi Enterprise Development, Inc. (REDi), a provider of automated risk management services for financial institutions, recently launched its new live call center service for banks and credit unions, providing customer support 24/7. REDi’s new call center service handles incoming inquiries from customers and manages standard common interactions, such as customer identification, transaction acceptance/rejection, card activation/deactivation and contact data updates.
REDi’s new call center service was designed to work with a financial institution’s existing customer service operations to more efficiently manage overflow as well as after hours and weekend calls.
"Consumers conduct banking business around the clock, and REDi’s call center will help us provide the same high level of support our customers are accustomed to at any time on any day," said Sue Fernald, Vice President of Deposit Operations for Newport, N.H.–based Lake Sunapee Bank. "The middle of the night calls will be handled with the same efficiency we offer during the day, and we will be able to update customer data with every call."
REDi’s call center service also complements the company’s flagship solution Verifi, which enhances the security of debit card transactions by making the customer a part of the fraud prevention process. With the addition of the call center to REDi’s existing communication methods, such as email, SMS, IVR, mobile and third-party mobile integration, banks and customers alike can rest assured that they are well equipped to handle fraud.
"With the addition of our call center service, REDi is able to provide financial institutions with additional resources to not only help field incoming customer inquiries, but also manage the process of responding to potential fraudulent transactions in a timely manner," said Chris Renshaw, President and CEO of REDi.
Posted by Veronica Silva Cusi, news correspondent
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About Redi Enterprise Development, Inc.:
Birmingham, Ala.-based Redi Enterprise Development, Inc. (REDi) is a leading provider of automated risk management software specifically designed for today’s financial institutions. Through the company’s Verifi product, REDi makes banking customers a part of the fraud department by leveraging low cost communication methods to contact customers and verify recent transactions in real-time.
Published: Friday, March 4, 2016