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News : Reditus Renews ISO 9001 Quality Certification and Prepares for the Future

#contactcenterworld

Lisbon, Portugal, April, 2017 -- Reditus renewed its Quality certification in ISO 9001 and made the transition to the new ISO 9001:2015 standard.

Upon completion of another APCER audit, held at the beginning of March, Reditus’ Quality Management System (QMS) was recognized, by the auditor team, for its excellence and for its real support to business activity. The audit was conducted under the reference of the new version of the standards required for Quality Management (ISO 9001: 2015).

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For Reditus, the certification renewal and the transition for the new Quality standard contributes to the fulfillment of the Company’s strategic objective to achieve a unique position in the market. This is a milestone that defines Reditus’ clear commitment with the quality of its services and with the improvement of the efficiency of its processes, with a direct impact on the business of its clients. 

"The Quality Policy followed by Reditus reflects the demands of our processes, which can only be achieved with the effort and dedication of the Company’s employees.", said Angelina Leal, Reditus’ Head of Quality.

"The transition to the new standard ISO 9001: 2015 is the recognition of the organization's efforts to prepare for the future, with the guarantee that it will maintain the compliance of its products, customer satisfaction and continuous improvement of Services, "concludes Angelina Leal.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: Reditus


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Today's Tip of the Day - Can't Take Your Call…

Read today's tip or listen to it on podcast.

Published: Friday, April 21, 2017

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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