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News : redk and Mindsay Partner to Deliver Seamless Customer Experience Automation

#contactcenterworld, @redk_Spain, @mindsay_ai

London, UK, June, 2021 -- redk, a provider in the field of CRM and Customer Experience, and Mindsay, a Conversational AI platform, have joined forces to deliver Customer Experience Automation. The partnership combines Mindsay’s intelligent automation platform with redk’s expertise in digital transformation, ensuring brands deliver the service and experience their customers expect.

redk and Mindsay’s strategic approach ensures automation projects are deployed effectively and implemented for maximum ROI. From scoping to implementation, service, ongoing support, and continuous optimization, redk and Mindsay ensure companies succeed in transforming customer experience and driving operational efficiency.

Mindsay and redk have already worked together to launch a chatbot on Whatsapp for Baleária, a Spanish transport company, and are quickly expanding their partnership to serve more companies across industries throughout Europe.

"We’re thrilled about our partnership with redk. We share similar DNA in our approach to customer experience automation and digital transformation. Mindsay’s synergies with redk guarantee our customers get the right technology and services to drive excellent customer experience." - Guillaume Laporte, Co-founder & CEO, Mindsay

"redk’s partnership with Mindsay allows us to integrate powerful chatbot technology within any project in order to improve customer experience with personalized customer service. Mindsay’s AI chatbots are able to respond simply and efficiently to the individual needs of each customer." - Hideki E. Hashimura, Founding Partner & CMO, redk

#contactcenterworld, @redk_Spain, @mindsay_ai

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RedK:
Company Logoredk is a digital consultancy specializing in CRM Transformation and Customer Experience. Founded in 2005, redk has offices in Spain and the UK and a team of more than 60 people. As an official partner of Salesforce, Zendesk, SugarCRM, Acoustic, and others, redk has successfully developed and implemented 300 CRM projects, focused on sales automation, marketing, customer service, and software engineering.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, June 25, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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