#contactcenterworld, @redk_Spain, @mindsay_ai
London, UK, June, 2021 -- redk, a provider in the field of CRM and Customer Experience, and Mindsay, a Conversational AI platform, have joined forces to deliver Customer Experience Automation. The partnership combines Mindsay’s intelligent automation platform with redk’s expertise in digital transformation, ensuring brands deliver the service and experience their customers expect.
redk and Mindsay’s strategic approach ensures automation projects are deployed effectively and implemented for maximum ROI. From scoping to implementation, service, ongoing support, and continuous optimization, redk and Mindsay ensure companies succeed in transforming customer experience and driving operational efficiency.
Mindsay and redk have already worked together to launch a chatbot on Whatsapp for Baleária, a Spanish transport company, and are quickly expanding their partnership to serve more companies across industries throughout Europe.
"We’re thrilled about our partnership with redk. We share similar DNA in our approach to customer experience automation and digital transformation. Mindsay’s synergies with redk guarantee our customers get the right technology and services to drive excellent customer experience." - Guillaume Laporte, Co-founder & CEO, Mindsay
"redk’s partnership with Mindsay allows us to integrate powerful chatbot technology within any project in order to improve customer experience with personalized customer service. Mindsay’s AI chatbots are able to respond simply and efficiently to the individual needs of each customer." - Hideki E. Hashimura, Founding Partner & CMO, redk
Posted by Veronica Silva Cusi, news correspondent
redk is a digital consultancy specializing in CRM Transformation and Customer Experience. Founded in 2005, redk has offices in Spain and the UK and a team of more than 60 people. As an official partner of Salesforce, Zendesk, SugarCRM, Acoustic, and others, redk has successfully developed and implemented 300 CRM projects, focused on sales automation, marketing, customer service, and software engineering.
Published: Friday, June 25, 2021
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