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News : redk and Mindsay Partner to Deliver Seamless Customer Experience Automation

#contactcenterworld, @redk_Spain, @mindsay_ai

London, UK, June, 2021 -- redk, a provider in the field of CRM and Customer Experience, and Mindsay, a Conversational AI platform, have joined forces to deliver Customer Experience Automation. The partnership combines Mindsay’s intelligent automation platform with redk’s expertise in digital transformation, ensuring brands deliver the service and experience their customers expect.

redk and Mindsay’s strategic approach ensures automation projects are deployed effectively and implemented for maximum ROI. From scoping to implementation, service, ongoing support, and continuous optimization, redk and Mindsay ensure companies succeed in transforming customer experience and driving operational efficiency.

Mindsay and redk have already worked together to launch a chatbot on Whatsapp for Baleária, a Spanish transport company, and are quickly expanding their partnership to serve more companies across industries throughout Europe.

"We’re thrilled about our partnership with redk. We share similar DNA in our approach to customer experience automation and digital transformation. Mindsay’s synergies with redk guarantee our customers get the right technology and services to drive excellent customer experience." - Guillaume Laporte, Co-founder & CEO, Mindsay

"redk’s partnership with Mindsay allows us to integrate powerful chatbot technology within any project in order to improve customer experience with personalized customer service. Mindsay’s AI chatbots are able to respond simply and efficiently to the individual needs of each customer." - Hideki E. Hashimura, Founding Partner & CMO, redk

#contactcenterworld, @redk_Spain, @mindsay_ai

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RedK:
Company Logoredk is a digital consultancy specializing in CRM Transformation and Customer Experience. Founded in 2005, redk has offices in Spain and the UK and a team of more than 60 people. As an official partner of Salesforce, Zendesk, SugarCRM, Acoustic, and others, redk has successfully developed and implemented 300 CRM projects, focused on sales automation, marketing, customer service, and software engineering.
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Read today's tip or listen to it on podcast.

Published: Friday, June 25, 2021

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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