#contactcenterworld, @redsquidcomms, @CirrusResponse
London, UK, Aug, 2021 -- Managed Service provider Redsquid have announced their partnership with Cirrus and their contact centre platform. The partnership enables for Redsquid to provide large SME and enterprise customers with an omnichannel contact centre solution to meet changing customer demands, that have been accelerated by the Covid-19 pandemic.
Jason Roos, CEO at Cirrus, commented: "We are delighted that Redsquid have selected Cirrus as their contact centre solution. The industry is experiencing unprecedented pressures and change, and our partnership will provide organisations with an assured combination of award winning, agile technology and high standards of customer service."
Sohin Raithatha CEO at Redsquid, commented: "Omnichannel contact centres are the perfect solution to meet the changing consumer needs. Furthermore, we believe that the technology should be easy and intuitive for agents to use and have the possibility to grow with a business. Cirrus with its Artificial Intelligence features makes all this possible, and we will see this driving the future of customer service in the coming years."
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As a Gamma Gold Partner, Redsquid required a collaborative, omnichannel contact centre solution for its clients, enabling them to provide an enhanced customer experience.
This partnership will give Redsquid’s existing customers access to the benefits of Cirrus’ cloud-based omnichannel platform, which supports hybrid working by enabling contact centre agents to provide a consistent experience for customers, wherever they are located. In addition, for those organisations that utilise Microsoft Teams, Cirrus’ contact centre is available as a native integration, which means agents can manage all customer and internal interactions within the Teams application.
Raithatha added: "Over the last years we have seen a shift in consumer behaviour, accelerated by the Covid-19 pandemic. Our partnership with Cirrus enables us to meet our customers’ demands for an omni-channel contact centre that allows them to connect with their customers. As we add Cirrus technology into our portfolio, our customers get the opportunity to house all their technology needs with just one partner as we guide them through the digital transformation."
Posted by Veronica Silva Cusi, news correspondent
At Redsquid we are all about making a difference to our customers with the use of technology. As an innovative provider of solutions within IoT, Voice
About Cirrus Response:
Cirrus is a provider of omni-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around the Contact Center and IPT environment, provides a recipe for business transformational success. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. We can help you leverage the best AI solution available to deliver an awesome experience for your customers; getting better results for less cost. At the point you want to introduce agents into the customer journey, Cirrus then brings contact from voice, email, web, SMS, video, social, Messenger, WhatsApp, app store reviews, YouTube and more into a simple view that your advisors will love.
Published: Tuesday, August 3, 2021
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