News : RedVision Reveals New Business Structure to Enrich Customer Experience
Parsippany, NJ, USA, July 8, 2015 -- RedVision, an independent national provider of title and real property research solutions, announces the completion of a new business structure named the Customer Relationship Management (CRM) team to align cross-organizational resources across all points of the customer lifecycle. This new group strengthens RedVision’s ability to focus on enriching the customer experience while continuously nurturing and enhancing the value of its market-validated solutions.
Christine LaChance, vice president, director of client relations, customer relationship management, will oversee the new CRM structure to further develop the company-wide, ‘customer-centric’ mindset. LaChance will lead the implementation and advancements of client transaction visibility and pipeline management, enhance onboarding efficiencies to shorten the customer transition timeframe, and reduce response times to increase customer service availability.
LaChance, who joined RedVision in September 2014, previously held strategic leadership positions at First American Title Insurance Company, Inc. With her extensive background in title operations, LaChance can appreciate the urgency and demands of this industry, which enables her to lead the CRM team by example and elevate RedVision’s customer-centric practices with faster response times to client inquiries and shorter onboarding periods from initiation to order capability.
Posted by Veronica Silva Cusi, news correspondent
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As the largest independent national provider of title and real property research, RedVision® applies straight through processing (STP) and single-source solutions to transform the procurement and processing of title information. In 2015 the company introduced its proprietary NOVA® technology and cascade of best-practice standardized Redi® products – SearchRedi®, ExamRedi®, CurativeRedi® and ClearingRedi – to empower customers with transaction cost savings, SLA attainment, compliance and risk management.
Published: Thursday, July 9, 2015