News : Refocus by nTelos Means Daleville Call Center Will Close
Daleville, VA, US, Jan 23, 2015 -- A move by nTelos to focus its cellphone business on western Virginia means a call center in that part of the state will close.
The company notified 53 employees on Thursday that they will lose their jobs over the next five months. An nTelos spokesman said the company is refocusing its resources on the western Virginia and West Virginia markets. In December, it announced plans to sell its operations in the Richmond and Hampton Roads areas to T-Mobile. That means the loss of about 180,000 customers, about 40 percent of the company's total.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Spokesman Mike Minnis said that fewer customers means less need for customer support and led to the decision to close the call center in Botetourt County. Other streamlining at nTelos' corporate offices in Waynesboro led to about 48 layoffs there. Minnis said the company is focusing resources and capital on the western Virginia and West Virginia markets. It recently upgraded 14 tower sites in Virginia to LTE service and will soon upgrade more in West Virginia.
Posted by Veronica Silva Cusi, news correspondent?
Today's Tip of the Day - First Contact
More Editorial From Sprint (US)
About Sprint (US):
Sprint is an integrated communications provider. With approximately 70,000 employees worldwide and nearly $27 billion in annual revenues, Sprint is widely recognized for developing, engineering and deploying network technologies, including the United States’ nationwide all-digital, fiber-optic network and a Tier 1 Internet backbone.
Published: Tuesday, January 27, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.