News : Refocus by nTelos Means Daleville Call Center Will Close
Daleville, VA, US, Jan 23, 2015 -- A move by nTelos to focus its cellphone business on western Virginia means a call center in that part of the state will close.
The company notified 53 employees on Thursday that they will lose their jobs over the next five months. An nTelos spokesman said the company is refocusing its resources on the western Virginia and West Virginia markets. In December, it announced plans to sell its operations in the Richmond and Hampton Roads areas to T-Mobile. That means the loss of about 180,000 customers, about 40 percent of the company's total.
Spokesman Mike Minnis said that fewer customers means less need for customer support and led to the decision to close the call center in Botetourt County. Other streamlining at nTelos' corporate offices in Waynesboro led to about 48 layoffs there. Minnis said the company is focusing resources and capital on the western Virginia and West Virginia markets. It recently upgraded 14 tower sites in Virginia to LTE service and will soon upgrade more in West Virginia.
Posted by Veronica Silva Cusi, news correspondent?
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nTelos, Inc. is a wireless telecommunications company and PCS provider based in Waynesboro, Virginia. As of 2013, nTelos' service area covered 5.3 million people making it the 9th largest provider of mobile broadband in the United States.
Published: Tuesday, January 27, 2015