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News : Region Ignores Police Hotline
Bundaberg, Queensland, Australia, June 2, 2015 -- Reporting crime over the phone is not ringing true with Bundaberg residents.
An APN Newsdesk analysis of one month of calls to Policelink's 131 444 hotline shows just 1.21% of reports stemmed from our region.
Between April 1 and April 30, 70,004 crimes were reported to the 24-hour service but only 852 came from the Bundaberg region.
The contact centre in Zillmere deals with calls about non-urgent crimes.
It started five years ago to reduce workloads at police stations across the state.
Region-specific statistics were only available for phone calls to the centre and not for the Policelink app or the online reporting service.
Policelink operations manager Acting Inspector Julian Burke said the service was particularly important for people living long distances from police stations.
"Having the ability to have one telephone number and knowing someone from the Queensland Police Service is there to answer the phone 24/7 is a great comfort for people in regional areas," Acting Inspector Burke said.
Acting Inspector Burke said with 80% of calls answered within 30 seconds, the service was reliable and a time-saver.
'It enables us to ensure that there are more police on the streets doing the job that people expect police to do, which is to deliver frontline services," he said.
"Allowing people to contact us via a number of means frees up officers' time to protect the community."
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, June 3, 2015