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News : Reinvent Telecom Introduces MyCloud Contact Center Platform

#contactcenterworld, @reinvent

Scottsdale, AZ, USA, May 2, 2023 - Reinvent Telecom, a provider of private-labeled unified communications, SIP trunking, business messaging, direct routing for Microsoft Teams and contact center as a service solutions, announced the Q2 2023 launch of MyCloud Contact Center, a private-label contact center as a service (CCaaS) platform designed and priced for small to medium business (SMB) customers.

MyCloud Contact Center rounds out the Reinvent CCaaS portfolio, which already includes Cloud Contact Center for enterprises and automatic call distribution (ACD) solutions for small businesses.

"Historically, contact center technologies have targeted large and midmarket enterprises, but what we’ve found recently is SMBs have a true need for multichannel contact center solutions to help them improve their customer experience," said David Ansehl, Director of Wholesale Channel at Reinvent Telecom. "MyCloud Contact Center meets the sweet spot between capabilities and cost that will allow our resellers partners to bring large company contact center capabilities to SMB customers at a reasonable cost."

With UCaaS platforms nearing feature parity, delivering CCaaS also helps Reinvent Telecom reseller partners to remain competitive in the marketplace. "MyCloud Contact Center allows our partners to sell higher up the solution stack, differentiating themselves from sales agents," said Ansehl. "Additionally, contact center opportunities are particularly sticky for our partners, increasing customer lifetime value."

"MyCloud Contact Center includes much of the enterprise-level functionality of the market leaders at a price point to win over SMBs," said Jeff Kramarczyk, Director of Product Management at Reinvent Telecom. "Contact center solutions are becoming the lead communication product for new customer conversions. MyCloud Contact Center – and Reinvent’s full suite of contact solutions – offers partners a smooth entry into new accounts with the ability to layer on top of UCaaS to deliver a complete solution that’s as powerful as it is sticky."

Reinvent’s MyCloud Contact Center will be available through Reinvent’s private-label partner program.

#contactcenterworld, @reinvent

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Reinvent Telecom:
Company LogoReinvent Telecom, a division of Saddleback Communications, operates a private-label communications platform as a service (CPaaS) that empowers its reseller partners to transform their businesses into next-generation cloud-based communications service providers. Reinvent enables its reseller partners to deliver reliable, high-quality Unified Communications as a Service (UCaaS), Conferencing
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