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News : Reinvent Telecom Releases Message-Enabled SIP Trunking for Zultys & 3CX PBXs

#contactcenterworld, @reinvent

Scottsdale, AZ, and Las Vegas, NV, USA, Apr 11, 2022 -- Reinvent Telecom, a provider of private-labeled unified communications, SIP Trunking, Direct Routing for Microsoft Teams and contact center as a service solutions, announced at the Channel Partners Conference & Expo in Las Vegas, a new SIP Trunking solution that supports two-way business messaging traffic on Zultys and 3CX PBXs with messaging clients.

"The use of SMS messaging is the standard for communication in 2022," said Jeff Kramarczyk, Director of Product Management at Reinvent Telecom. "Its rapid adoption among businesses is driving PBX providers like Zultys and 3CX to develop and integrate messaging clients into their solutions. However, these PBXs need a way to carry this two-way traffic across networks. That’s where our Message-Enabled SIP Trunking solution comes in."

Reinvent’s Message-Enabled SIP Trunking handles inbound and outbound short messaging service (SMS) on a range of business numbers, including DIDs, 10DLC and toll-free, with the ability to support multimedia messaging service (MMS) as it becomes available within the PBX client.

"Message-Enabled SIP Trunking enables businesses to interact instantly with their customers, which is ideal for handing sales inquiries and customer support in our digital-first world," said Kramarczyk. "Texting is more convenient than phone or email, and it’s increasingly preferred by customers in both B2C and B2B environments."

"We’re excited to deliver this solution to MSPs and resellers who sell or support Zultys and 3CX PBXs," said David Ansehl, Director of Wholesale Channel at Reinvent Telecom. "Message-Enabled SIP Trunking opens up a new revenue opportunity for our private-label partners, allowing them to capitalize on what is becoming a standard element within a business’ communication solution. We look forward to continued expansion of this capability to encompass additional PBXs in the near future."

Reinvent’s Message-Enabled SIP Trunking is available immediately through Reinvent’s private-label partner program.

#contactcenterworld, @reinvent

Posted by Veronica Silva Cusi, news correspondent
Source: Reinvent Telecom?


About Reinvent Telecom:
Company LogoReinvent Telecom, a division of Saddleback Communications, operates a private-label communications platform as a service (CPaaS) that empowers its reseller partners to transform their businesses into next-generation cloud-based communications service providers. Reinvent enables its reseller partners to deliver reliable, high-quality Unified Communications as a Service (UCaaS), Conferencing
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Published: Wednesday, April 13, 2022

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2024 Buyers Guide Payment Services

 
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CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

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PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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