Cleveland, OH, USA, March 25, 2020 -- In the midst of uncertainty around the current coronavirus crisis, RelateCare has quickly adapted its call centers to provide extra support and reassurance to its provider-partners and their patients. The need for the provision of registered nurse telehealth, direct patient care and virus screening has skyrocketed with Covid-19. In response, RelateCare now manages COVID-19 information hotlines for multiple healthcare organizations, both in the US and for the government in Ireland.
The RelateCare team of clinical and non-clinical caregivers will help ease anxiety and panic among patients, as well as provide relevant and helpful information and credible answers about the virus.
The RelateCare call center, based in Cleveland, OH, is available 24 hours a day, seven days a week. It is available to patients and their families, vulnerable citizens, hospitals, assisted living facilities and long-term acute care hospitals.
RelateCare also moved quickly to mobilize a remote workforce. An immediate investment in laptops and headsets gave the company the ability to enable close to 75% of their current US workforce to be work-from-home ready, and therefore maintain and in some areas expand their services with current clients.
RelateCare CEO, Conor O’Byrne said, "We have seen call types and arrival patterns drastically evolve in the past week and we foresee that they will continue to change in the coming weeks. We quickly took steps to help where we could and designed solutions specific to help our healthcare partners offer reassurance and peace of mind to patients at an incredibly unprecedented time of worry."
RelateCare now offer the following:
RelateCare is a global healthcare communications company that provides healthcare contact center solutions to healthcare systems in the world. Through a range of consulting and outsourcing solutions RelateCare helps partner organizations reduce costs and enhance revenue by optimizing the patient journey, from the first point of access through post discharge follow up. RelateCare started as a joint venture between Cleveland Clinic and rigneydolphin, an Irish contact center company.
Published: Friday, March 27, 2020
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