News : Reliance Communications Signs 5-year Agreement with Avaya
India, Feb 6, 2015 -- Reliance Communications, part of the Anil Ambani-led group, has signed a five-year agreement with Avaya Inc through which the latter will overhaul its business process outsourcing centres.
The objective is to provide an enhanced and consistent customer experience across all Reliance Communications’ customer touch points and help enhance the customer life-time value. Avaya has won the services contract to implement and manage the new call centre technology for the next five years. "We want our customers to be able to reach us via any channel (like ACD, IVR, social media, chat, video,etc) at any time, using any device, and avail a consistent experience in any urban or rural location. By working with Avaya, we expect to reach these goals quickly and efficiently, and in the long run, have the power to effortlessly innovate for the future," said Gurdeep Singh, chief executive officer, consumer business, Reliance Communications.
Posted by Veronica Silva Cusi, news correspondent
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The Reliance (Anil Dhirubhai Ambani Group) is among India’s largest private sector business houses on all major financial parameters.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, February 11, 2015