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News : Reliance General Insurance Pledges to Never Miss a Customer Call with Speechbot

#contactcenterworld, @reliancegroup

Mumbai, India, June 8, 2021 -- Reliance General Insurance, a 100 per cent subsidiary of Reliance Capital, recently launched an AI-powered Intelligent virtual assistant SpeechBot on its Call-Centre IVR system. The SpeechBot is intuitively designed to auto-identify customers and enable them to seamlessly register their Motor claims without having to wait for a physical call-centre support to respond. With 24×7 availability, SpeechBot offers multilingual support to customers with zero wait-time during claim intimation.

In the motor insurance industry, claim intimation primarily happens at a time when the customer is facing a vehicle breakdown or a loss, in which case it becomes imperative to provide support faster and effectively. In today’s scenario, when the customer calls the support centre to report a claim, there are long hold queues or call drops, until a customer support executive responds, leading to high customer distress. With the introduction of SpeechBot, this challenge gets solved, so once a customer calls the RGI support centre, SpeechBot will identify the policyholder with the help of just a few input responses and enable them to register their claim instantly with almost zero wait-time.

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Speaking about it, Rakesh Jain, ED and CEO, Reliance General Insurance said, "We at Reliance General Insurance have always had a customer-first approach while looking at solving such process challenges. Claims are the most critical aspect of Insurance, and in today’s tech-driven world, customers expect ease and speed. Hence we decided to make the entire claim intimation journey seamless with SpeechBot the AI powered agent. SpeechBot understands the customer’s issue and steers the conversation to provide a quick and relevant response with no wait or hold time. This technology enables customers to interact through a natural language using a convenient voice-based chat interface and works on real time speech to text transcription while passing it to the core systems through API."

#contactcenterworld, @reliancegroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.expresscomputer.in


About Reliance:
Company LogoReliance ™ has been providing affordable, reliable home heating and cooling to Canadians for more than 50 years. Our customers know they can count on us for fast, friendly, knowledgeable service and advice – and that’s comfortable!
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Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Thursday, June 10, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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