News : Reliance Jio in Talks to Outsource Call Centre, Back-office Operations
Mumbai, India, Dec 31, 2015 -- Reliance has started talks with half a dozen BPO companies to outsource call centre and other support work for its Jio telecom operations.
The service is expected to be commercially launched in the first half of next year. The deal is expected to include customer voice support, know-your-customer and activation services, two people with direct knowledge of the plans said.
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"The process to outsource this has already begun. The deal will be split between three or four providers and should be concluded in January," a person with knowledge of the outsourcing contract said.
Posted by Veronica Silva Cusi, news correspondent
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