News : Reliance Jio in Talks to Outsource Call Centre, Back-office Operations
Mumbai, India, Dec 31, 2015 -- Reliance has started talks with half a dozen BPO companies to outsource call centre and other support work for its Jio telecom operations.
The service is expected to be commercially launched in the first half of next year. The deal is expected to include customer voice support, know-your-customer and activation services, two people with direct knowledge of the plans said.
"The process to outsource this has already begun. The deal will be split between three or four providers and should be concluded in January," a person with knowledge of the outsourcing contract said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Prompt
More Editorial From Reliance
The Reliance (Anil Dhirubhai Ambani Group) is among India’s largest private sector business houses on all major financial parameters.
Published: Thursday, December 31, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS I...
At CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every st...
|Blue Ocean Operating Management|
We are a contact center in Myanmar running with 500 seats with 1000 agents. Running Telecom services, Banking services and retail.