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News : Reliance Standard and Matrix Receive US Patent for Workforce Optimization Tool

#contactcenterworld

Philadelphia, PA, USA, Sept 30, 2021 -- Absence Radar™, a technology platform that ensures employers have critical information to plan, staff and manage productivity, has been awarded a United States patent. Developed by Matrix Absence Management, Absence Radar is a fixture on Reliance Standard integrated absence and employee benefits programs.

Leveraging an intuitive calendar interface and just-in-time notifications, Absence Radar provides Human Resource teams and department managers a detailed, current, at-a-glance view of paid and unpaid employee absence so they can make business-critical workforce decisions in real time.

"Our industry coined the phrase ‘absence management’ decades ago, but until recently that has really meant tracking employee absence while maintaining compliance with Federal and State regulations," said Mark Marsters, senior vice president and chief operating officer of Reliance Standard, and president of Matrix Absence Management. "With Absence Radar, we’ve put 360-degree visibility directly into the line manager’s hands so they can staff, train and plan instead of just reacting. It’s unique technology and process, and we knew it was patent-worthy."

"Our product development has always been driven by our clients’ feedback and their evolving business and HR challenges," Gordon Smith, chief solutions officer for Matrix, said. "We were first in market with automated leave status notifications a decade ago, but we hadn’t yet gotten a fix on making the data usable and contextual. The fully integrated Absence Radar calendar is the game-changer. It puts all available data in front of the people who need it, in real time."

"We’ve received high marks from brokers, consultants and – most importantly – our clients since Absence Radar debuted in 2018," said Tim Suchecki, national practice leader for Reliance Standard. "Radar was developed with specific and ongoing producer and client feedback, so adoption was streamlined compared to typical technology launches."

"The most dynamic opportunity is that Absence Radar takes information and makes it actionable at the people-leader level, not just Operations or HR," Suchecki said. "With the adoption of fully integrated HCM systems, and our ability to integrate with those behind the scenes, this isn’t an absence management tool so much as it is a strategic productivity tool."

"Advances in access and customization and convenience across every business and consumer tech platform have significantly raised expectations across the board," Gordon Smith observed. "People expect a comparable level of convenience and capabilities with any product or service they engage. Those expectations don’t change just because you are an insurance company."

"That’s the challenge, but then again, that’s also the fun," Smith noted.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Matrix Absence Management:
Company LogoThroughout our history, Matrix has delivered high-quality service and leading edge technology to our clients. Our services have been designed to improve both bottom-line financial results and employee relations through superior service and expertise in disability management. The nature of our services has evolved over time in response to client needs, legislative changes and the competitive marketplace. We have expanded our services to include Family Medical Leave Administration (FMLA), Personal Leave administration, 1-800 claim reporting services, and Human Resources Support Services (designed to alleviate much of the administrative burden associated with leave management).Company Profile Page

Today's Tip of the Day - Have Some Fun

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Published: Friday, October 1, 2021

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2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
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- Feature rich
- Answer your calls from anywhere

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eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

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Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
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Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
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