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News : Renaissance Life and Health Insurance Leverages Previse's MyOmniDesk™ Contact Center Optimization

#contactcenterworld

Gaithersburg, MD and Indianapolis, IN, USA, July, 2022 -- Previse Solutions LLC , a cloud contact center solution provider, and Renaissance Life and Health Insurance Company , a national dental, vision, life, and disability insurance carrier, announced that Renaissance has migrated to the Previse myOmniDesk™ IVR system.

Previse, an AWS Connect partner, deployed their myOmniDes™ interactive voice response (IVR) at Renaissance's contact center with immediate positive results. The system was engineered to interface with Renaissance systems, providing easy and immediate access to critical customer information without having to speak to a Renaissance contact center agent.

"We expected around 10% of customer calls would be handled by myOmniDesk™ IVR and offloaded from our Call Center Agents" said Earl Shaw, Renaissance's CIO. "To our delight the actual numbers ranged from 35% to 40% of calls handled by the myOmniDesk™ IVR. This speaks to the demand of our customers to self-serve and the Intuitive nature of the system that enables easy access to benefits information.

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"We've taken what we've learned over decades of building and managing large, highly efficient contact centers and encapsulated that knowledge in our Previse myOmniDesk™ platform," said Silvio Renzi, Previse CEO. "Customers are typically shocked at how quickly they can see major results when they deploy the intelligent cloud contact center solution we provide."

Phyllis Tucker, Sr. Vice President of Operations said "Throughout the project and implementation the Previse team continuously offered creative solutions to enable Renaissance to continue our focus on providing state of the art technical solutions to meet the needs of our customers."

"Working with Renaissance to embed their industry knowledge into the Previse myOmniDesk™ platform is what made the difference between a mediocre solution and a great one. We are proud of our partnership with Renaissance and the benefits we were able to jointly deliver," said Srilesh Rajagopalan, Previse's project lead.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Previse Solutions:
Previse is an IT Services firm dedicated to excellence in digital transformation solutions with a focus on contact center optimization and intelligent cloud contact center solutions.
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Today's Tip of the Day - External Training Companies

Read today's tip or listen to it on podcast.

Published: Monday, July 25, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

10.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

11.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 

About us - in 60 seconds!

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