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News : RENAULT Selects Reputation as Global Partner for Reputation Experience Management

#contactcenterworld, @groupe_renault

Liverpool, UK, Apr 6, 2022 -- Reputation, a global provider in reputation experience management (RXM), announced that French original equipment manufacturer (OEM), RENAULT, has picked Reputation as its vendor of choice to manage its online reputation and Voice of the Customer (VoC) feedback across almost 50 global markets.

"We are delighted to welcome RENAULT to Reputation’s ever-growing customer base," said Anthony Gaskell, Managing Director for EMEA. "The RENAULT team is incredibly focused on creating a world-class experience for its customers and I’m excited to see it leverage the Reputation solution to execute on this vision by easily enabling all teams to take action, all from within the Reputation platform."

With car manufacturers all over the world facing supply chain shortages, RENAULT is not resting on its laurels and has put some of the control back in its own hands to meet customer expectations. RENAULT chose Reputation for its customer experience programs and has started implementing VoC feedback across new car sales, aftersales and post-customer call centre interactions to provide a full picture of the customers’ experiences.

"The global automotive industry is more competitive than ever, making it critical to take our customer experience program to the next level, especially when managing digital customer interactions," said Marc Le Gratiet Director of Service Satisfaction at RENAULT, "Reputation’s platform offers an innovative, 360-degree view of where our brand performs well, and where we may need to improve throughout the customer journey. We are delighted to partner over the next several years to optimise RENAULT’s customer experience."

#contactcenterworld, @groupe_renault

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Reputation:
Reputation (formerly Reputation.com), creator of the Reputation Experience Management category, is changing the way companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow.
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About Renault:
Company LogoRenault S.A. is a French multinational vehicle manufacturer established in 1899. The company produces a range of cars and vans, and in the past, trucks, tractors, tanks, buses/coaches and autorail vehicles.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, April 7, 2022

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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