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News : Replicant Introduces AI Voice Responder to Support Call Centers During COVID-19

#contactcenterworld, @Replicant_AI

San Francisco, CA, USA, March, 2020 - Call centers that are under intense pressure due to the COVID-19 pandemic will benefit from the just released AI Voice Responder from Replicant.ai, a provider of artificial intelligence-enabled voice technologies.

The autonomous AI solution can be deployed within days to answer customer calls, prioritize them based on urgency, and respond to pressing questions so all customer calls are answered, making live agents free to address more complex issues. 

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"Now more than ever, customers need fast responses and AI and automation can help," said Gadi Shamia, CEO of Replicant. "With the launch of Voice Responder, we’ve provided the best of AI technology that can be deployed in days, demonstrating that voice AI provides significant cost savings and volume elasticity to call centers today that will benefit businesses long-term."

The global response to the COVID-19 pandemic has resulted in the temporary shut down of some mission-critical call centers. Given reduced staffing and limited work-from-home options for call center agents, consumers face long wait times on hold as businesses struggle to cover spikes in call volume.

Replicant’s AI Voice Responder is available now.

#contactcenterworld, @Replicant_AI

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Monday, March 30, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

4.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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