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News : Report Cyber Crimes Quickly, Haryana Now Has a Helpline

#contactcenterworld

Gurugam, India, Jan 16, 2019 -- Haryana launched a toll-free number for reporting cyber crimes on Tuesday at a summit on "Digital Innovation and Cyber Security" held in the city on Tuesday. The number was announced by state finance minister Captain Abhimanyu Singh at the Hartron campus.

State principal secretary (electronics & information technology department) Ankur Gupta said that while the state government launched the cyber security policy in 2017, the helpline would help strengthen the framework against cyber crimes.

The state government also launched an e-learning portal, HaryanaISMO.gov.in, aimed at providing information on the ways of securing oneself against cyber threats and keeping children safe. Anyone can log into the portal and avail information.

"As children use mobile phones and internet, they need to be educated about how to keep themselves safe from cyber threats. So in the portal, there is a set of questions for students of different classes which they need to answer," said Gupta.

The portal will be introduced in Haryana schools and students successfully completing the modules will be given certificates. Gupta added that it was first time in the country that any state had launched such a portal.

Singh said that technology was intruding into our lives and it was important that governments alerted and safeguarded people against its consequences.

"Nowadays, children are the biggest users of technology and it is important to make them aware of cyber crimes," he added.

The day-long conference saw participation from representatives of the state police of Maharashtra, Puducherry and Indore, along with members of the industry such as Panasonic and HP.

The Digital Investigation Training & Analysis Centre (DITAC) team of Haryana Police was awarded for smart policing initiatives by Elets Technomedia Pvt Ltd. The award was received by IGP (security) Saurabh Singh. The DITAC centre in Gurgaon was launched by chief minister M L Khattar and is equipped with a cyber forensics lab and the latest technology to solve crimes.

Hartron officials said that data theft, ransomware and bank fraud were a major concern for governments across the world and it was important to regularly update governance systems.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Thursday, January 17, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
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InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

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voiptime

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Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
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(read more)
 

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