Abuja, Nigeria, July 28, 2022 -- Nigeria’s House of Representatives has urged the Federal Ministry of Communications and Digital Economy to direct multi-nationals and public liability companies to provide toll-free call centres for customers and clients in Nigeria.
This followed the adoption of a motion by Rep. Mayokun Alade (APC-Ondo) at plenary on Wednesday in Abuja.
Alade said that multi-nationals and public liability companies in the country had clients transacting business with them but without toll-free telephone lines to reach them with their complaints.
He said that clients could reach out to companies through platforms, such as social media, electronic mails and text messages, but that that they preferred direct phone calls.
The lawmaker noted that the absence of a toll-free customer care call centre had subjected clients to charges for calls made to either lay complaints or seek resolutions on disputes that might arise in the course of transactions.
Alade stressed the need for multi-nationals and public liabilities companies to provide toll-free call centres and display their telephone numbers on their official websites for easy access by the public.
This, according to him, is obtainable in other parts of the world, adding that the introduction of toll-free call centres will promote their businesses and guarantee effective customer service delivery system.
The House mandated the Committees on Tele-Communications and Legislative Compliance to ensure implementation of the resolution.
Posted by Veronica Silva Cusi, news correspondent
# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
Published: Monday, August 1, 2022
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.