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News : Reputation Adds New Social Experience Features to Enhance its Complete Customer Experience Platform

#contactcenterworld

San Ramon, CA, USA, Aug., 2022 -- Reputation, a global provider in reputation experience management (RXM), announced a number of updates to its social customer experience product suite. Five major updates for Reputation's social publishing and social listening tools will enable marketers to more efficiently manage social channels in one location and use industry feedback data to create more strategic brand campaigns.

Social media channels have rapidly become a key destination for customers to share their experiences and interactions with brands. Consequently, it has also become increasingly important for companies to aggregate and analyze their public and private customer feedback data in order to gain a complete understanding of their customer experience. Garnering data on the social experience is now a critical component of customer experience platforms.

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"Customers can share feedback within seconds of a good or bad experience, which has made it critical for Marketing teams to have the most innovative and complete tools at their disposal. At Reputation, we are always developing new products, services, and updates that will allow our customers to listen and interact in real-time with consumers across a variety of channels," says Pranav Desai, Chief Product Officer at Reputation.

"We are pleased to share several updates to our social suite that continues our mission to have a robust offering for the complexity of social media today. These updates will enable our customers to leverage their social channels in order to engage with and understand their consumers in real-time, fostering opportunities for business growth," added Pranav Desai, Chief Product Officer at Reputation.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Reputation:
Reputation (formerly Reputation.com), creator of the Reputation Experience Management category, is changing the way companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow.
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Today's Tip of the Day - Total Solution

Read today's tip or listen to it on podcast.

Published: Tuesday, August 16, 2022

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2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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