Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Research Park Call Centre Closing

#contactcenterworld, @ttec_com

Sarnia, ON, Canada, March, 2019 -- On the eve of its fifth anniversary in Sarnia, the call centre at the research park has announced it’s leaving.

TTEC, formerly known as Atelka, opened in May 2014 and had about 300 full-time employees at its peak.

General Manager and Vice President of Operations Thomas Monaghan said they’ll close the Sarnia facility next month.

"One of our client’s programs no longer requires the use of the TTEC facility in Sarnia, so although this location will be closed April 30th, all other TTEC locations across Canada will remain open," Monaghan told BlackburnNews.com.

"There’s 170 employees in this location who are being impacted by the program changes," he said.

Monaghan said employees will continue to be paid during the transition and will receive a letter outlining the specifics of their compensation. He said job placement and career transition services will also be made available to impacted employees.

Monaghan said employees transferring to their other sites is unlikely because their only other Ontario call centre is in Cornwall.

The executive director of the Western Sarnia-Lambton Research Park, Katherine Albion, said while the news is unfortunate, they’ve had strong interest in the park from potential tenants.

"It does provide us with some new opportunities," said Albion. "They have two suites that will be opening up, and we will be looking to continue to provide occupancy and space to new and growing tenants that are aligned with the research park’s mandate and vision."

Albion said about 40,000 square feet is available at the Modeland Road park.

She said the park, which was close to 100 per cent occupancy, will still be over 75 per cent occupied.

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: https://blackburnnews.com


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - The 3 L’s

Read today's tip or listen to it on podcast.

Published: Tuesday, March 26, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =