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Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Reserve Your Place at the 11th Annual Global Best Practice Conference from ContactCenterWorld
Cape Town, South Africa, May 10, 2016 -- BPESA is proud to support ContactCenterWorld and the opportunity given to the South African market to participate in this world-class event.
What You Will Learn:
The event includes the following tracks:
How to Run a World Class Contact Center
Leadership and Team Management best practices
Social Media Management and the role of the contact center
Campaign Management – sales / direct response / outbound programs for top performance
Technology – innovation and solutions that are developed internally
Customer Engagement – Improve your service and increase profits
Supporting the Center for Success – HR, Workforce Planning, IT – how these professionals support the center and how to get more from your teams
Help Desks – how they run, how to be a top performer
Training in Contact Centers – whats the best ways to engage your staff
Employee Engagement – how to engage staff, motivate and inspire them
Home / remote Agents – how to set up programs and run them successfully
A full program designed to help any contact center professional learn more and become more valuable to their company!
Who Should Attend?
The event is ideal for:
VP’s, Directors, Senior Managers involved in running or strategy for contact centers and or customer service
HR Personnel, Workforce Managers, IT Managers looking for best practices!
Supervisors/team managers and even rising stars in your contact center!
Consultants who advise business on contact centers and customer engagement
Hardware / Software and Service Providers wishing to learn current trends and challenges
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From BPESA
BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry. The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies. BPESA’s mission to promote job creation in the South Africa BPO industry. This is achieved through the promotion of: • Investment • Networking/Industry Development • Skills Development
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Wednesday, May 11, 2016