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News : Residents Decry Poor Telecommunications Services in Abuja
May 22, 2014 -- Some Abuja residents decried the quality of telecommunications services one year after the launch of Mobile Number Portability (MNP) by Nigeria Communication Commission (NCC).
The NCC spokesman had told the News Agency of Nigeria (NAN) that MNP was introduced to improve mobile telecommunications services, among others.
Ojobo said the commission had a public complaint department, help lines and website, where subscribers could reach the NCC.
He said the poor network might not necessarily be the fault of the companies, but that of the subscribers who use "fake mobile phones".
Some of subscribers told NAN that most of the companies were cheating on them by surcharging them illegally.
A furniture maker at Lokogoma, FCT, Mr Andrew Obatan, told NAN that the poor services had affected his business.
"Most of my clients find it difficult to contact me immediately I step my feet into this shop because of that I bought Glo but I have realised that all the networks are the same.
Anyagba Dele, a resident at Lugbe, Airport Road, Abuja and a lawyer, Alozor Joshua, corroborated Obatan's claims of poor services.
Joshua said the rate at which the network providers cheat on people in relation to drop calls these days were terrible, and called on NCC to caution or sanction them.
A civil servant, Eunice Adaku, told NAN that the important reason of using a mobile phone was to enable her communicate with her family when she was outside her house.
Adaku said that purpose had been jeopardised due to poor service in her estate.
"I cannot call my children easily, yet Etisalat would deduct money from my phone even when I was unable to speak with them.
"The worst is that they will send a text to you and deduct money for a service you had not requested or asked for," Adaku said.
Some of the call centres in Abuja told NAN that they were not in position to correct any problems.
Miss Chioma Adejo, one of the operators of the call centre at GSM village, Wuse Zone 2, said the MNP would not work unless the network providers improve and synergise to boost services.
Mr Lanre Ajayi, the National President of Association of Telecommunications Companies in Nigeria (ATCON), however, commended NCC and telecom network operators for the successful commencement of the MNP.
Ajayi said MNP would engender competition among network providers, adding that "this competition will cause them to also improve on their services".
"It means freedom for the subscribers, if you are unhappy with an operator, you can easily switch to another without any charges," he said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From NIgerian Communications Commission
About NIgerian Communications Commission:
Telecoms Industry Regulator
Published: Tuesday, May 27, 2014