News : Resilient plc Selected by BT Group to Bring Call Recording to its UK Inbound Contact Portfolio
London, UK, Dec, 2017 -- Resilient plc announced that it has been selected by BT to provide call recording services to customers of its non-geographic numbering services. The services are available to customers of BT’s UK Inbound Contact portfolio immediately.
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"We are committed to making life simpler and more cost-effective for customers of our Inbound services", says Malcolm Pilcher, Head of UK Traditional Voice, Business & Public Sector, BT. "By providing call recording embedded within the number itself, our customers can ensure that all calls to these numbers are recorded without the need to purchase and maintain separate call recording equipment. Furthermore, BT Inbound will store these recordings in the cloud, ensuring that they are immediately available for training and quality purposes, for compliance or dispute resolution. With this announcement we expect to deliver both cost reductions and improved business efficiency to our customers."
"We are delighted to have been selected by BT Inbound to provide critical call recording services to customers of its non-geographic number portfolio", says Geoffrey Paterson, Chairman & CEO of Resilient plc. "BT Inbound carry a significant share of the UK’s calls to non-geographic numbers, many of which are into the largest UK contact centres. By providing call recording within the number itself, these customers have less exposure to the costs and complexities of recording calls on premises. Call recording is increasingly becoming a compliance issue across many industries, so we are pleased that this solution enables organisations to not only protect their revenue and reputation, but also to meet their compliance obligations."
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, December 22, 2017
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