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News : Resilient plc Selected by BT Group to Bring Call Recording to its UK Inbound Contact Portfolio

#conactcenterworld

London, UK, Dec, 2017 -- Resilient plc announced that it has been selected by BT to provide call recording services to customers of its non-geographic numbering services. The services are available to customers of BT’s UK Inbound Contact portfolio immediately.



"We are committed to making life simpler and more cost-effective for customers of our Inbound services", says Malcolm Pilcher, Head of UK Traditional Voice, Business & Public Sector, BT. "By providing call recording embedded within the number itself, our customers can ensure that all calls to these numbers are recorded without the need to purchase and maintain separate call recording equipment. Furthermore, BT Inbound will store these recordings in the cloud, ensuring that they are immediately available for training and quality purposes, for compliance or dispute resolution. With this announcement we expect to deliver both cost reductions and improved business efficiency to our customers."

"We are delighted to have been selected by BT Inbound to provide critical call recording services to customers of its non-geographic number portfolio", says Geoffrey Paterson, Chairman & CEO of Resilient plc. "BT Inbound carry a significant share of the UK’s calls to non-geographic numbers, many of which are into the largest UK contact centres. By providing call recording within the number itself, these customers have less exposure to the costs and complexities of recording calls on premises. Call recording is increasingly becoming a compliance issue across many industries, so we are pleased that this solution enables organisations to not only protect their revenue and reputation, but also to meet their compliance obligations."

#conactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.realwire.com


About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
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Today's Tip of the Day - First Contact

Read today's tip or listen to it on podcast.

Published: Friday, December 22, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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