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News : Resonate is Now an SCC Business

#contactcenterworld

London, UK, Feb 21, 2024 - European technology solutions and services firm SCC announced the acquisition of Resonate, a global provider of cloud voice and collaboration services based on Microsoft Teams. Employing 150 people across Europe and India, Resonate was founded in 2015 and helps large organisations implement and manage complex communication environments.

Founded in 1975 by Sir Peter Rigby and with significant footprints in the UK, France, and Spain, SCC has steadily evolved from its reseller roots to offer services in line with technology innovations and customer demand. Today’s announcement marks another significant step in what the company calls its ‘Digital Solutions and Services Provider’ (DSSP) strategy. It also marks a growing commitment to the Microsoft platform, adding Teams-focused Resonate to organically built managed services offerings focused on Azure Cloud and cyber security.

"On behalf of SCC, I am pleased to welcome the Resonate team into our family," said James Rigby, CEO of SCC EMEA. "Their expertise on Microsoft Teams, their world-class managed service, and their purpose-built management tools will be a welcome addition to our portfolio and an exciting new solution to take to our customers."

Rigby noted that SCC’s commitment to building skills and solutions on Microsoft technology is a key part of the company’s growth strategy, which includes continued investment in the company’s public cloud-managed service – built on Microsoft Azure. "It is important that SCC remains focused on bringing our customers a wide range of technology platforms and we absolutely are committed to that principle," he said. "At the same time, we recognise the role Microsoft plays in most enterprises today and therefore the chance to acquire the Teams expertise of Resonate was compelling for us."

For the Resonate team, a partnership with SCC was a logical answer as they sought to expand their market presence. "SCC has a wide-ranging and incredibly loyal customer base," said Bob Garcia, CEO of Resonate. "They are recognised in the industry for their pragmatism and their commitment to customer success. We knew that SCC would be a good home for Resonate and a great environment for our people to continue to grow their skills and drive innovation and business value for customers."

SCC will operate Resonate as a separate company under the guidance of Garcia and the current Resonate management team, with additional support provided by senior SCC executives.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://resources.resonate-ucc.com


About Resonate:
Company LogoResonate has the knowledge to transform your business using Unified Communications. Resonate provides consultancy services to help you recognise and exploit the real potential of Unified Communications. We identify and deliver tangible benefits for both end customers and service providers.
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Today's Tip of the Day - Why Can’t You Take My Call?

Read today's tip or listen to it on podcast.

Published: Monday, February 26, 2024

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2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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