News : ResponseTap Launches New Call Intelligence Platform
London, UK, Jan 6, 2017 -- Europe’s call intelligence provider ResponseTap has launched a new platform to help brands perfect the customer buying experience.
Engineered as a result of client-led feedback and ResponseTap’s pursuit of market ‘firsts’, Insight Hub is a reporting tool which unlocks a more granular level of data behind an individual customer’s journey. It acts as a gateway to rich information – captured across visitor level web analytics, powerful call intelligence, and other data sources such as Google Analytics and AdWords – and presents findings in intuitive ways using summary dashboards, powerful reports, and conversational insights.
Commenting on the release, ResponseTap’s head of product Stephen Russell said: "It is no longer acceptable for any modern digital marketer to be making business decisions in isolation – different pools of data need to be triangulated to make meaningful, evidenced decisions that will help achieve company-wide strategies across all channels. Stakeholders outside of marketing will increasingly want access to the insight that this department can uncover, to support their goals and invest their resources effectively and thankfully technology exists to produce the detail these savvy decision-makers need.
"We don’t want it to take hours to produce insightful marketing reports. Nor do we want brands to cut corners or only analyse single pieces of data because they’re limited by time or capabilities. We want them to integrate every single relevant metric so that they understand exactly how and why the customer has picked up the phone. That way, they know which marketing campaigns are working, they can tailor the dialogue moving forward, and the customer benefits from an enhanced experience too."
The launch of Insight Hub follows six months of beta iterations. But using agile working methodologies powered by the Docker app engine, the platform also looks set to continually evolve.
Stephen concluded: "Insight Hub puts clients in direct contact with ResponseTap’s product experts, meaning previously unexplored requirements can be investigated and addressed, faster than ever before. We plan to introduce new market-leading features every month too, to fuel ever-savvier client behaviour.
"We’ve never had such a flexible and advanced reporting solution for call intelligence, and I don’t believe there’s anything else like it in the global analytics marketplace either."
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Established in 2008, ResponseTap is a Call Intelligence specialist, with offices in Manchester, London and the USA. With more than 2,200 worldwide clients, the company continues to be run by its two founders Richard Hamnett and Ross Fobian, with investment from Eden Ventures, Beringea and Enterprise Ventures.
Published: Tuesday, January 10, 2017
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