News : ResponseTek Receives Funding and Top Industry Honours
Vancouver, British Columbia, Jan. 14, 2014 -- ResponseTek, a provider in enterprise Customer Experience Management (CEM) software solutions, announces a round of financing.
This investment will be used to power its continued growth and expansion into the Middle East and Asia. Customer experience programs were implemented in over 30 countries using ResponseTek's Listening Platform™, resulting in improvements in customer satisfaction, significant and sustained reduction in customer churn and material increases in customer conversion and sales.
ResponseTek is a CEM software company focused on the requirements of Global 2000 organisations with diverse product lines.
Funding from Beedie Capital Partners (BCP) and GrowthWorks will be used to power ResponseTek's ongoing global expansion to meet increasing demand for a better understanding of customers' reactions, challenges and purchase decisions.
Randy Garg, managing partner of BCP said: "We feel the industry and ResponseTek both have tremendous room for growth as customer interactions received through today's myriad of online, mobile and traditional channels are increasingly affecting enterprise-wide decision making. ResponseTek is a recognized pioneer and leader in this space working with blue chip global customers across key verticals such as telecom and financial services."
Joe Timlin, vice president, Investments, Information Technology of GrowthWorks, said: "We are excited to participate in the next phase of ResponseTek's growth and success. With an established leadership position, a global footprint of world-class enterprise customers and proven ability to service this important market, ResponseTek is ideally positioned to scale."
Posted by Veronica Silva Cusi, news correspondent
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ResponseTek allows quality-driven Fortune 500 firms to increase revenues and profits by dramatically reducing customer turnover. The company’s Customer Experience Management (CEM) solutions enable organizations to continually improve the quality of their customer service by delivering up-to-the-minute, front-line customer experience information to their key decision-makers. ResponseTek can help them act on problem areas in their business immediately - creating more satisfied, loyal and more profitable customers.
Published: Wednesday, January 15, 2014