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News : ResQ Opens Third Site in Hull’s Newly Refurbished Hammonds Building

#contactcenterworld, @ResQCS

Hull: ResQ, a outsourced contact centre provider, has officially opened its new office in the iconic Hammonds of Hull building, which has been part of a major refurbishment programme for the past two years. This will be ResQ’s third site, with the business retaining its existing offices at Criterion House in Hull and Spectrum Business Park in Seaham.

The new 33,000 sq. ft office accommodates the increased capacity needed for ResQ’s long-standing partnership with Vodafone and includes over 500 agent stations. The team will offer customer support to Vodafone’s Pro Broadband service which launched earlier this year. 

Nic Marshall, Chairman of ResQ, says: "It’s an incredibly proud moment for us to be opening an office in such an iconic building, which has been a part of Hull’s city centre since 1821. A big part of why we started ResQ was to provide opportunities and careers to people in the local community and it’s unbelievable to think that we’ve created over 700 jobs as part of our partnership with Vodafone."

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ResQ’s CEO, Gill Marchbank comments: "Despite the challenges we’ve faced over the last 18 months, our staff have shown huge amounts of strength and character in continuing to deliver a world-class service for our customers. Our top priority has always been to ensure our people are strongly supported and well looked after because without them, none of this would be possible. It will be great to see them enjoy the new space in Hammonds whilst continuing to adhere to the social distancing guidelines."

Jon Shaw, Head of UK Consumer Sales Channels, Vodafone comments: "The new site at Hammonds of Hull is impressive and provides a centre of excellence for our fantastic Pro home broadband service. ResQ has created a great working environment that is safe, exciting for staff and in an iconic building in a great location. Their commitment to employee engagement is admirable and reflects their ability to provide the best possible customer experience."

#contactcenterworld, @ResQCS


About ResQ:
Company LogoRes-Q was established in 2006 in Kingston upon Hull with the purpose of becoming an outsource service provider.
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Today's Tip of the Day - What Type Of Relationship Do You Want?

Read today's tip or listen to it on podcast.

Published: Wednesday, July 7, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.

6.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

7.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

8.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

9.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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