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News : ResQ, Privately Owned Contact Centre Business Scoops Accolade

#contactcenterworld, @ResQCS

Hull, UK, Dec 4, 2018 -- ResQ Limited, the Hull and Seaham based contact centre business has been awarded a ‘One Star’ status by Best Companies for 2019.

This accreditation is a special status awarded to organisations that have been able to demonstrate that the business has a ‘verygood’ culture of staff engagement.

ResQ employs nearly 1000 employees, and has its headquarters in Hull with a further centre in Seaham in the North East of England.

ResQ prides itself on delivering specialist communication services to brands in the energy, telecoms, digital and media sectors and has worked with many of its clients since day one. 

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Of the award, Nic Marshall, CEO for ResQ commented:

"Last year was the first time we invited our employees to take part in the Best Companies survey, where we were awarded the ‘One to watch’ category demonstrating a ‘good’ level of engagement. Achieving the ‘One Star’ for 2019, which denotes ‘very good’ levels of engagement, is just brilliant as it demonstrates that our staff are even more engaged and in tune with the business and its objectives and happy with the support that they get from their managers.

"In this last year we have introduced a Junior Board, which allows our potential leaders to experience the responsibility and role of a company Executive and a Team Leader training programme called STARS, which builds upon the existing training, coaching and support provided and allowing them to obtain a nationally recognised management qualification. We have also launched a number of initiatives to improve communication and staff engagement so I am delighted that these combined efforts are paying off.

"This year also saw Vodafone UK award us with a contract to deliver an outbound consumer telesales campaign for them in Hull are we are in the process of recruiting 200 staff. To deliver this campaign, we have just completed a quarter of a million-pound refurbishment so staff joining us will enjoy a state of the art workplace as well as a wide range of staff benefits."

Nic Marshall finishes:

"It’s a very exciting time for our people and our business."

#contactcenterworld, @ResQCS

Posted by Veronica Silva Cusi, news correspondent
Source: ResQ


About ResQ:
Company LogoRes-Q was established in 2006 in Kingston upon Hull with the purpose of becoming an outsource service provider.
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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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