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News : fresh&co Implements Restaurant Revolution Technologies Call Services
San Diego, CA, USA, Sept 1, 2015 -- Restaurant Revolution Technologies, Inc. (RRT), a provider of order management, call center and technology solutions for restaurants helping them to manage and optimize their off-premises orders, announced the launch of their call center service with fresh&co, a healthy and organic fast casual chain with locations in New York City. To date, fresh&co has implemented RRT’s call center services as well as the patent pending takeout order processing and management solutions to fulfill the chain’s takeout orders. RRT will manage phone orders for the chain, allowing fresh&co staff to focus on in-house customer service.
"We have a very high-traffic and high-energy environment, but never waiver in our customer service. RRT serves as an extension of our brand. They provide our guests with top-level service on every call and operate in a calm, controlled environment that reduces order errors and allows each customer to place their order in a relaxed and enjoyable manner. This frees our in-house staff to focus on our guests in each location, which saves us money as well as improves the guest experience," said Alex Perez, Chief Operating Officer at fresh&co. "At fresh&co, everything we do is with the customer in mind. The addition of RRT’s solutions and services aligns extraordinarily well to our customer service and values as an operator. We are very pleased to be partnering with RRT."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From Restaurant Revolution Technologies, Inc
About Restaurant Revolution Technologies, Inc:
Restaurant Revolution Technologies, Inc. (RRT) provides popular restaurant chains nationwide easy-to-implement phone, online and mobile takeout, order management, customer loyalty and catering solutions that enable restaurant operators to offer their takeout customers a consistently professional and delightful ordering experience where the customer rarely waits on hold, speaks to a friendly and knowledgeable menu-certified virtual waiter, and can be confident that the order is accurate.
fresh&co is a restaurant chain
Published: Wednesday, September 2, 2015