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News : ResultsCX Recognized by Avasant

#contactcenterworld, @resultscx

Fort Lauderdale, FL, USA, Feb 6, 2024 - ResultsCX, a provider of Customer Experience Management (CXM) services to global companies including Fortune 100 and 500 firms, was recognized as a ‘Disruptor’ in Avasant’s Contact Center Business Process Transformation 2023–2024 RadarView™ assessment. Avasant, a management consulting firm, acknowledged ResultsCX’s technology-driven strategy, history of elevating consumer experience, and acquisition-focused expansion.

The assessment highlights ResultsCX’s seventeen years of industry expertise in delivering personalized CX services around the globe. Analysts lauded the company’s sophisticated use of AI, ML, chatbots, and sentiment analytics, as well as its integration of large language model APIs. They specifically praised its SupportPredict solution’s application of these technologies in addressing contact center queries and supporting agents with customer satisfaction insights. Avasant also reported on the company’s growth through acquisitions of companies such as Zevas Communications and 60K and the opening of a contact center innovation hub in Honduras to expand ResultsCX’s Latin American footprint.

"The ‘Disruptor’ recognition from Avasant reflects our unwavering commitment to drive innovation and highlights the transformative power of Digital CX capabilities to elevate customer interactions and build lasting relationships," said Rajesh Subramaniam, CEO of ResultsCX. "Our strategic focus on acquisitions has been pivotal to our growth, and amid the current economic slowdown, it’s important to note our acquisitions are not just about expanding our capabilities across geographic areas – they signify our commitment to adaptability and resilience."

Avasant’s Contact Center Business Process Transformation assessment evaluated 28 of the top contact center service providers and measured their abilities in categories including practice maturity, domain ecosystem, and investments and innovation, offering insight to organizations seeking to transform or enhance their customer service delivery.

"The evolution of contact centers, driven by rising customer expectations and technological advancements, is evident, and ResultsCX has adopted a technology-driven approach to meet its clients’ needs," said Aditya Jain, Research leader at Avasant. "Its focus on a global expansion strategy, catering to diverse industries while providing tailored solutions for clients, has placed ResultsCX as a ‘Disruptor’ in Avasant’s Contact Center Business Process Transformation 2023–2024 RadarView."

#contactcenterworld, @resultscx

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About ResultsCX:
Company LogoResultsCX is a provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
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About Avasant:
Company LogoAvasant is a global management consulting firm headquartered in Los Angeles and advises private and public sectors in many parts of the world.
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Today's Tip of the Day - Using Predictive Dialers

Read today's tip or listen to it on podcast.

Published: Thursday, February 8, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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