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News : ResultsCX Named ‘Horizon 1 Disruptor’ in HFS Horizons: Customer Experience Service Providers, 2024 Report

#contactcenterworld, @resultscx, @hfsresearch

Fort Lauderdale, Fla. May 9, 2024 – ResultsCX, a provider of Customer Experience Management (CXM) services to global companies, was recognized as a ‘Horizon 1 Disruptor’ in the HFS Horizons: Customer Experience Service Providers, 2024 report. This analysis of top CX service providers by HFS Research, a  global research and analysis firm, recognized ResultsCX as a "formidable challenger brand with targeted investments."

"CX has evolved immensely in recent years, and analyses such as this HFS Horizons report underline the growing demand for novel CX solutions that combine a human touch with digital technologies," said Rajesh Subramaniam, CEO of ResultsCX. "ResultsCX recognizes the need for intelligent, efficient, and personalized CX innovations and we aim to continue expanding our reach through organic growth and strategic investments, which include our acquisitions of Huntswood, Zevas, and 60K."

The ’Horizon 1 Disruptor’ distinction reflects ResultsCX’s ability to drive digitized processes that optimize cost reduction, speed, and efficiency, as well as its strong partnerships, offshoring approach, innovative focus, and client satisfaction. The report specifically emphasizes ResultsCX’s customizable solutions, strategic acquisitions, and positive client/partner feedback.

"ResultsCX has been placed as a ‘Horizon 1 Disruptor’ in HFS’s inaugural Customer Experience (CX) Services Horizon report for its core elements of experience, digital domain, and analytics. Leveraging its Digital Solution Suite, ResultsCX is able to provide customers with digital tools that combine automated and assisted experiences across channels," said Melissa O’Brien, Executive Research Leader, HFS Research. "Clients of ResultsCX appreciate the provider’s flexibility and nimble approach to services delivery."

The HFS Horizons report serves as a resource for businesses seeking to embrace CX innovations as they search for the best service providers. HFS’s analysts assessed vendors based on briefings, surveys, and ongoing interactions with company leaders, clients, and partners, along with public information and data from CX decision-makers. The analysts paid specific attention to contact center optimization, omnichannel design, use of change agents (AI, analytics, automation), and industry-led solutions approaches.

#contactcenterworld, @resultscx, @hfsresearch

About ResultsCX:
Company LogoResultsCX is a provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
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About HfS:
Company LogoHfS Research is an analyst and global network for IT and business services, with a specific focus on global business services, digital transformation, and outsourcing.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Thursday, May 9, 2024

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2024 Buyers Guide Business Continuity


CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.


CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.




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