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News : ResultsCX Named ‘Promising Provider’ in Everest Group’s Service Provider Compass™

#contactcenterworld, @resultscx, @everestgroup

Fort Lauderdale, Fla. March 20, 2024 –
ResultsCX, a provider of Customer Experience Management (CXM) services to global companies, was recognized as a ‘Promising Provider’ in the ‘CXM services in Mexico’ category of Everest Group’s Service Provider Compass™ – Global Services Delivery from Mexico report. This distinction highlights the company’s employee satisfaction and expansion into Mexico, reflecting its successful nearshore capabilities that meet client demands and provide strategic advantages.

"By opening two sites in Mexico, one of Latin America’s largest economies, we’ve been able to broaden our reach in providing CX solutions across industries," said Rajesh Subramaniam, CEO of ResultsCX. "This report underlines our belief that cultivating a positive work environment is essential to the success that leads to this type of expansion, and we continue to prioritize supporting our staff."

The report, which is based on information gathered from public sources and proprietary databases, specifically highlights ResultsCX’s above average employee satisfaction scores, as well as good diversity and inclusion initiatives and career prospects. The report also acknowledges Mexico’s affordability and accessibility, which were driving factors in ResultsCX’s forward-thinking strategy to establish contact centers in Hermosillo and Monterrey.

"ResultsCX's emphasis on diversity and inclusion and enabling a conducive remote work environment strengthens its employer brand perception in Mexico," observed Sakshi Garg, Vice President, Everest Group. "Strategically positioned in key cities in Mexico, ResultsCX leverages local expertise for customer experience management and is committed to fostering a vibrant culture."

ResultsCX’s presence in Mexico is just one example of its global expansion; the company also opened a hub in Honduras and acquired European businesses Huntswood, 60K, and Zevas. Its leadership team continues to look ahead at additional growth opportunities.

#contactcenterworld, @resultscx, @everestgroup


About ResultsCX:
Company LogoResultsCX is a provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
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About Everest Group:
Company LogoEverest Group is a research firm that applies research to people’s day-to-day business problems. Established in 1991, the firm helps business providers navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Everest Group's deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Its problem-solving, forward-looking approach is designed around their clients' journeys, so they make better business decisions.
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Today's Tip of the Day - Language Options

Read today's tip or listen to it on podcast.

Published: Friday, March 22, 2024

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2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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