Trumbull, CT, USA, Oct, 2020 -- Retailers know that poor customer service can impact satisfaction and reduce sales. But nearly half of retailers (42%) say there’s a lack of qualified workers1 and many candidates lack previous industry experience. So, it is all the more important for retailers to identify those with the right skills.
Questionmark, an online assessment provider, is encouraging retailers to gather more information about job candidates before committing to employing them. Traditional recruitment methods may be proving insufficient. Some 85% of applicants admit to lying on their resume.2
Online tests can help retailers identify which candidates have the skills they need to deliver excellent customer service regardless of their background or experience. They can help retailers get the information they need to make informed hiring decisions for customer-facing roles.
By employing the right people with the right skills, such tests can help retailers increase customer satisfaction and sales.
To help retailers transform customer service and boost sales, Questionmark has launched a new ready-made assessment service. "Questionmark Retail Customer Care by TestGenius(R)" assesses whether job candidates have the skills they need to deliver excellent customer care.
John Kleeman, Founder and Executive Director of Questionmark, said: "From Covid-19 to changing customer habits, traditional retailers face an existential threat. If they want to hold their own against the rise of online shopping, they need to make sure their customer-facing employees can deliver great service.
"But many job candidates come from a wide range of backgrounds with different strengths and weaknesses. Our test helps retailers ensure they can objectively assess all candidates and only hire those who will deliver excellent customer care."
Posted by Veronica Silva Cusi, news correspondent
Questionmark offers testing and assessment software and support services to enable individuals and organizations reach their goals.
Published: Tuesday, October 27, 2020
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