Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Revation Systems Announces Company Name Change to LinkLive

#contactcenterworld, @LinkLiveAI

San Francisco, CA, USA, Oct, 2022 -- Revation Systems, a customer engagement platform provider for the most regulated U.S. industries such as healthcare and banking, has formally changed its name to LinkLive; the name of its purpose-built, secure digital communications platform. The upgraded brand represents the company’s continued journey to deliver trusted, modern customer experiences and engagement leveraging artificial intelligence ("AI"). LinkLive was co-founded by industry veteran CEO Perry Price, and was bootstrapped to profitability before its acquisition by Invictus Growth Partners ("Invictus") in February of this year. 

"Congratulations to our partners at LinkLive on their 20-year success, vision, and commitment to further transform trusted employee and customer engagement," said Giovanni Mastronardi, President, Enterprise Banking Group at CSI. "As the expectations of today’s consumers shift, delivering better digital experiences becomes a business necessity. The LinkLive platform offers that level of innovation with a high degree of security and trust, which is critical for businesses in highly regulated markets."

"The rebranding to LinkLive marks a milestone toward our commitment to provide the most trusted customer engagement platform. Across the board, industries are shifting to modern digital communications that foster positive experiences while building lasting relationships," said CEO and Co-founder Perry Price. "We’ve continually grown in the healthcare and banking industries and are poised to bring the same level of excellence to customer and employee experiences in other markets. LinkLive is the trusted platform for companies elevating their customer interaction model from a traditional, mostly transactional model to a modern digital communications strategy that emphasizes a better experience and customer engagement to build trust."

"LinkLive is the most secure and trusted digital engagement platform," said John DeLoche, Co-Founder & Managing Partner at Invictus. "As we invest in additional platform innovations leveraging machine learning, LinkLive continues to win the trust of customers who demand high performance with stringent security requirements."

#contactcenterworld, @LinkLiveAI

Posted by Veronica Silva Cusi, news correspondent

About LinkLive:
Company LogoLinkLive, formerly Revation Systems, is a leader in digital communications. The company’s customer engagement platform, LinkLive, delivers best-in-class experiences with trust, utilizing artificial intelligence and a human-connected approach. Using its unique Secure Architecture for Encrypted Communications (SAFEc), LinkLive provides secure, encrypted communications for all channels, enhancing customer communications through messaging, video, voice, document sharing, and collaboration – streamlining both customer and agent experiences with the assistance of AI.
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Wednesday, October 12, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =