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News : Revation Systems Announces Company Name Change to LinkLive

#contactcenterworld, @LinkLiveAI

San Francisco, CA, USA, Oct, 2022 -- Revation Systems, a customer engagement platform provider for the most regulated U.S. industries such as healthcare and banking, has formally changed its name to LinkLive; the name of its purpose-built, secure digital communications platform. The upgraded brand represents the company’s continued journey to deliver trusted, modern customer experiences and engagement leveraging artificial intelligence ("AI"). LinkLive was co-founded by industry veteran CEO Perry Price, and was bootstrapped to profitability before its acquisition by Invictus Growth Partners ("Invictus") in February of this year. 

"Congratulations to our partners at LinkLive on their 20-year success, vision, and commitment to further transform trusted employee and customer engagement," said Giovanni Mastronardi, President, Enterprise Banking Group at CSI. "As the expectations of today’s consumers shift, delivering better digital experiences becomes a business necessity. The LinkLive platform offers that level of innovation with a high degree of security and trust, which is critical for businesses in highly regulated markets."

"The rebranding to LinkLive marks a milestone toward our commitment to provide the most trusted customer engagement platform. Across the board, industries are shifting to modern digital communications that foster positive experiences while building lasting relationships," said CEO and Co-founder Perry Price. "We’ve continually grown in the healthcare and banking industries and are poised to bring the same level of excellence to customer and employee experiences in other markets. LinkLive is the trusted platform for companies elevating their customer interaction model from a traditional, mostly transactional model to a modern digital communications strategy that emphasizes a better experience and customer engagement to build trust."

"LinkLive is the most secure and trusted digital engagement platform," said John DeLoche, Co-Founder & Managing Partner at Invictus. "As we invest in additional platform innovations leveraging machine learning, LinkLive continues to win the trust of customers who demand high performance with stringent security requirements."

#contactcenterworld, @LinkLiveAI

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About LinkLive:
Company LogoLinkLive, formerly Revation Systems, is a leader in digital communications. The company’s customer engagement platform, LinkLive, delivers best-in-class experiences with trust, utilizing artificial intelligence and a human-connected approach. Using its unique Secure Architecture for Encrypted Communications (SAFEc), LinkLive provides secure, encrypted communications for all channels, enhancing customer communications through messaging, video, voice, document sharing, and collaboration – streamlining both customer and agent experiences with the assistance of AI.
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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Wednesday, October 12, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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