News : Revation Systems Announces Newest Release of LinkLive 9.0
San Francisco, CA, USA, Feb 12, 2019 -- Revation Systems, a provider in cloud-based, compliant communications, announced the latest release of its flagship platform, LinkLive 9.0. The latest release includes enhancements to improve customer and patient experience, including a new feature called Reva Agent Advisor.
‘Reva,’ the company’s human-connected bot, utilizes lightweight artificial intelligence (AI) technology to automate the front end of incoming sessions in a contact center. The new Reva Agent Advisor solution offers extended capabilities to provide contact center agents with real-time analytics on their own vocal tone, mood and sentiment while interacting with a customer or a patient. With this type of data providing real-time feedback to agents during customer conversations, agents can use the data to enhance customer experience. The agent tone data captured by the Reva Agent Advisor solution is also fed into Revation’s LinkLive reports to visually display statistics for individual agent performance as well as team performance.
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Of the new Reva Agent Advisor solution, Irene Vergules, Healthcare Provider Consultant, states, "The preconfigured tone analysis based on agent roles for nurse triage, scheduling and specialty groups provides medical centers with a vastly simplified use of analytics to enhance the patient experience. Agents that are visually aware of their vocal tones with real-time technology at their disposal can fine tune and make adjustments to the conversation in real-time. This type of data and the resulting improved agent performance is invaluable to enhancing the patient experience. In addition to that, the added ability to playback desktop recording from patient sessions provides tremendous insight to our contact center management."
Of the recent release of the LinkLive 9.0 product suite, Revation CEO and Co-Founder Perry Price said, "As we look to help our customers improve customer experience through digital transformation, our solutions eliminate the complexity that often accompanies new technology. We are excited to offer new technologies that simplify the process of digitally transforming communication in an adaptable and consumable way for healthcare and banking organizations."
Revation is also announcing its company-wide renewal of the Health Information Trust Alliance (HITRUST) Common Security Framework (CSF) certification, including the extended controls for Centers for Medicare and Medicaid Services "CMS" requirements. The latest assessment included over 600 security controls.
Posted by Veronica Silva Cusi, news correspondent
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About Revation Systems:
Revation Systems, founded in 2003, develops electronic messaging application services, using its unique architecture to create the first all-in-one system that provides secure, encrypted communications for all mediums: live-chat, email, instant messaging (IM), IM hunt groups, SMS, real-time Voice over IP and video. Additionally, the company is the first to offer ‘presence’ capabilities, which alert customers real-time to service personnel’s availability.
Published: Wednesday, February 13, 2019
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