PROGRAMMING COMING SOON!
Dublin, Ireland, Sept, 2019 -- Independent tax advisor, Irish Tax Rebates announced the successful operation of its IP-based contact centre system, designed, installed and supported by global communications provider, Intellicom.
Intellicom’s hosted contact centre, ‘Intune’, currently supports Irish Tax Rebate’s customers and has been specifically designed with call functionality and scalability in mind.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
"We’ve gone from zero to hero from a telecommunications perspective," according to Graham Aldren, manager customer services at Irish Tax Rebate. "I need a technology partner to guide me and that’s exactly what the team at Intellicom have done. All our needs have been met and support has been first class."
"The ability to record our calls has proved very useful and provides both our clients and our team total clarity on the conversations that we are having. Call retrieval is very easy and gives us a full audit trail of our transactions," said Mr Aldren.
"Our intuitive management portal gives Graham and his team the necessary data to make better operational decisions," said Robbie Fitzpatrick, business development manager at Intellicom. "This functionality directly supports Irish Tax Rebate’s competitive differentiator of providing the fastest client turnaround in the industry."
‘Intune Contact Centre’ edition is a feature-rich, enterprise-class, telephony and multi-channel contact centre solution. It offers the broadest feature set out of the box with a simple licensing model, available as an on-premise, hosted cloud or hybrid deployment option. The service has been deployed across several industries including deployments at Kennco Insurance, 11890 Directory Enquiries and Fingal Homecare.
Posted by Veronica Silva Cusi, news correspondent
Intellicom is a specialist software development company and telecommunications service provider focusing on open standards-based IP telephony, advanced contact centre and unified communications solutions. It offers a full infrastructural and service solution including all associated voice and data network connectivity, third party systems integration, custom solutions development and on-site support. Its complementary services include highly competitive call rates, call routing and termination services and new number range allocations.
Published: Tuesday, September 24, 2019
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
|3.)||Orion Learning Services Inc.|
Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?
Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.
If you're looking to find the candidate/individual with the highest potential, call Orion today!
VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.
- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates
Putting the right person in the job role has become the key focus in the drive...
|6.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PROGRAMMING COMING SOON!