News : Review Finds Numerous Problems with Seattle 911 Call Center
Seattle, WA, USA, May 7, 2015 -- An independent review of the Seattle 911 system found several critical problems, including busy signals for callers.
Seattle police asked for a review of the 911 system after hearing complaints from the public KIRO-TV reports .
The study also found that staff members were transmitting information to dispatchers on paper slips because the center’s software frequently froze.
Seattle resident Brad Renton says he helped initiate private neighborhood patrols by off-duty officers as an effort to circumvent the unreliable 911 system.
Renton says he supports the Seattle police but wants the 911 system to work better.
Police Department spokesman Sgt. Sean Whitcomb called getting a busy signal when calling 911 "unacceptable."
He said police are already working on solutions, like switching to newer technology and adding phone lines
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaint Management
About Seattle Police:
The Seattle Police Department (SPD) is the principal law enforcement agency of the city of Seattle, in the U.S. state of Washington, except for the campus of the University of Washington, for which responsibility falls to the University of Washington Police Department. It is nationally accredited by the Commission on Accreditation for Law Enforcement Agencies.
Published: Monday, May 11, 2015