Dublin, Ireland July, 2019 -- The Conversational Middleware company Webio joins the EIT Digital Accelerator – a program which provides tailor-made growth support for European tech scaleups.
Ireland-based Webio offers an AI driven customer engagement technology platform that enables customers to communicate with companies using messaging apps and voice interfaces like WhatsApp, SMS, Messenger, Apple Business Chat, Android RCS, Amazon Alexa and Google Home.
Ben McClure from the EIT Digital Accelerator stated: "EIT Digital is excited to be supporting Webio with its growth objectives. Webio’s ‘Conversational Middleware’ takes away enterprises’ pain of communicating with connected customers by automating customer service conversations and, uniquely, making payments and collections quick and easy in any digital messaging channel."
Telephone, email and downloadable apps have fallen out of favour as consumers increasingly prefer to interact directly with companies via apps on their phone. This dramatic market shift creates a huge opportunity for Webio’s SaaS platform to enable thousands of enterprises around the world deliver and optimize customer engagement over digital channels."
"The Webio team are excited to be working with the EIT Digital Accelerator team. Having proven success in our home markets we are now set to scale up internationally. EIT Digital’s unique ecosystem will greatly assist in adding new customers and expanding deeper into Europe," said Cormac O’Neill, CEO and Co-Founder of Webio that was founded in 2016 and has offices in Dublin, Birmingham and San Francisco.
Webio uses the power of Artificial Intelligence and machine learning for a ‘blended approach’ that lets automated bots work alongside contact centre agents.
Posted by Veronica Silva Cusi, news correspondent
Published: Tuesday, July 16, 2019
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