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News : Revolutionizing Customer Contact Through AI: Irish Scaleup Webio to Fuel its International Growth

#contactcenterworld, @webioHQ

Dublin, Ireland July, 2019 -- The Conversational Middleware company Webio joins the EIT Digital Accelerator – a program which provides tailor-made growth support for European tech scaleups.

Ireland-based Webio offers an AI driven customer engagement technology platform that enables customers to communicate with companies using messaging apps and voice interfaces like WhatsApp, SMS, Messenger, Apple Business Chat, Android RCS, Amazon Alexa and Google Home.

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Ben McClure from the EIT Digital Accelerator stated: "EIT Digital is excited to be supporting Webio with its growth objectives. Webio’s ‘Conversational Middleware’ takes away enterprises’ pain of communicating with connected customers by automating customer service conversations and, uniquely, making payments and collections quick and easy in any digital messaging channel."

Telephone, email and downloadable apps have fallen out of favour as consumers increasingly prefer to interact directly with companies via apps on their phone. This dramatic market shift creates a huge opportunity for Webio’s SaaS platform to enable thousands of enterprises around the world deliver and optimize customer engagement over digital channels."

"The Webio team are excited to be working with the EIT Digital Accelerator team. Having proven success in our home markets we are now set to scale up internationally. EIT Digital’s unique ecosystem will greatly assist in adding new customers and expanding deeper into Europe," said Cormac O’Neill, CEO and Co-Founder of Webio that was founded in 2016 and has offices in Dublin, Birmingham and San Francisco.

Webio uses the power of Artificial Intelligence and machine learning for a ‘blended approach’ that lets automated bots work alongside contact centre agents.

#contactcenterworld, @webioHQ

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.eu-startups.com


Today's Tip of the Day - Can't Take Your Call…

Read today's tip or listen to it on podcast.

Published: Tuesday, July 16, 2019

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

3.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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