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News : REVOLVE and Snap+Style Business (S+SB) Collaborate on the Power of Personalization and Curation

ew York, NY, USA, Jan 17, 2020 - Powering personalization and curation for e-commerce sites via its proprietary technology, Snap+Style Business (S+SB), an omnichannel retail technology platform for personalized shopping experiences, announced its collaboration with REVOLVE Group, Inc. (NYSE:RVLV), the next generation fashion retailer for Millennial and Generation Z consumers, to drive sales growth and improve customer styling and service for S+SB’s launch on Microsoft Azure. Following an initial launch of S+SB’s StyleWidget™ in November 2019, the ecommerce powerhouse is fully integrating the platform into Style Experts, its online styling service, to continue the enhanced clienteling experience.

REVOLVE continues its deep commitment to connecting with the customer through personalization and curation with S+SB’s StyleWidget™, a digital platform for online and offline, one-to-one conversations between stylist and customer. Powering the conversations and curation of REVOLVE’s Style Experts Ally & Ryan and their team of stylists, S+SB’s StyleWidget accelerates the turnaround time for product and style recommendations by stylists by almost 50%. Boosted by Microsoft Azure, S+SB’s powerful curation engine continues to fuel REVOLVE's online stylists with visual data and access to a detailed customer profile at their fingertips to elevate customer experience and engagement with every interaction.

Anna Jensen, Co-Founder of Snap+Style Business and Chief Brand Officer said, "Snap+Style Business is on an incredible trajectory of growth for 2020. Partnering with REVOLVE, one of retail’s most dynamic lifestyle sites is an amazing moment for us. REVOLVE is taking personalization to the next level and our platform will only amplify their impact in ecommerce." She added, "Snap+Style Business enhances clienteling capabilities with a powerful combination of digitized conversations, visual curation and a stylist’s editorial eye, in real time. Thanks to Microsoft Azure’s capacity and flexibility, we are able to extend our client reach in the fashion and retail industries globally."

"We are excited to have integrated Snap+Style Business as a technology platform partner to enhance our customer personalization as we continue on our promise of premium customer service and experience," said Jennifer Fan, Director of Customer Retention at REVOLVE Group, Inc. "Powering our conversations and curation with Snap+Style Business’ product suite enables our Style Experts to respond faster to our shoppers with more precise product recommendations, deepening the connection to our customers at each interaction."

"With the ever-changing demands of the evolving retail landscape, it is imperative for brands to connect with the customer on a far more personalized and intuitive way," said Keith Mercier, General Manager, Worldwide Retail and Consumer Goods at Microsoft Corp. "The journey to conversion and customer satisfaction is complex, and Microsoft Azure helps Snap+Style Business deliver its solutions at scale in the fashion and retail industries, and for our mutual customers allowing them to succeed at each interaction and transaction."

S+SB’s platform reimagines retail and the customer’s fashion journey at every touchpoint through digital innovation, human expertise and AI by empowering employees, from stylists to sales associates, with customer self-declared data, preferences, purchase history and predictive product recommendations all unified in real-time and enhanced by visual curation. Augmenting conversational commerce and building brand loyalty, S+SB amplifies clienteling through efficiencies in responsiveness and personalization with greater conversion rates and customer satisfaction. Stylists and sales associates are on the frontlines interfacing with customers in stores or online at any given moment, and empowered with technology and tools that capitalize on their knowledge, styling, service and selling capabilities in the moment when they have the customer’s undivided attention will take retail intelligence to a higher personalized level than ever before.

ABOUT SNAP + STYLE BUSINESS, Inc.
Based in NYC and co-founded by Anna Jensen and Gary Myers in 2013, Snap+Style Business, is one of the fastest growing enterprise SaaS providers offering omnichannel retailers and brands enhanced capabilities for clienteling in-store, on the web or via mobile. Powering customer-centric conversations, Snap+Style Business’s retail technology drives conversion and customer engagement through data and curation for a customized and personalized approach to selling and customer service. Offering low impact integrations to seamlessly integrate into existing systems and low-tech training to easily implement into day-to-day selling, Style+Snap Business streamlines solutions for driving sales and customer relationship management at digitally native or brick and mortar brands.

Initially launched as a direct to consumer (DTC) app, Snap+Style Business has evolved into a multi-platform suite of software that includes CURATED CAMPAIGNS™, VISUAL MERCHANDISER™, SNAPBOX™, STYLIST AS A SERVICE™, STYLEWIDGET™ and STYLEWIZ™ each providing the retail and fashion industry with enhanced, customized CRM tools from subscription boxes and mobile apps to email styling and a team of on-call stylsits, all with one provider. Counting renowned global retail and fashion sites such as Cosabella, Eloquii, Guess, Michael Kors, REVOLVE, and Shinola among other notable brands as current clients, Snap+Style Business is poised to expand its network in the fashion and e-commerce marketplace. In 2019, Snap+Style Business entered into a strategic technology partnership with Mi9 for further growth into the home sector. Visit Snapandstylebusiness.com for more information and a demonstration.

ABOUT REVOLVE GROUP, INC.
Revolve Group, Inc. (RVLV) is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering of apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and hundreds of emerging, established and owned brands.
We were founded in 2003 by our co-CEOs, Michael Mente and Mike Karanikolas. We sell merchandise through two differentiated segments, REVOLVE and FORWARD, that leverage one platform. Through REVOLVE we offer a highly curated assortment of full-price premium apparel and footwear, accessories and beauty products from emerging, established and owned brands. Through FORWARD we offer an assortment of iconic and emerging luxury brands.

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com/news/home/20200117005028/en/


About Microsoft:
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Today's Tip of the Day - CRM Technology

Read today's tip or listen to it on podcast.

Published: Monday, January 20, 2020

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2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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