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News : R/GA Singapore Rolls Out AI Division to Help Transform Customer Experience

#contactcenterworld

Singapore, Sept, 2018 -- R/GA Singapore has launched Brand AI, a bespoke capability dedicated to creating artificial intelligence (AI) solutions embodying the voice and tone of brands.

The Brand AI team will be led by senior technology director Laurent Thevenet, creative director of experience design Mark Law, and executive director for consulting APAC Jehan Leanage. The unit will also leverage cross-disciplinary talent from the agency’s global network including designers, developers, and data scientists.

The offering includes the design and build of AI-driven products and marketing communications, chat/voice assisted products, and traditional customer support. This follows a model launched and led by R/GA Chicago’s SVP executive creative director Matt Marcus, and executive technology director Michael Morowitz.

In 2015, the agency first rolled out an eponymous bot for internal use, automating the everyday operational needs of its people via Slack. Since then, R/GA has developed frictionless intelligent systems and experiences to drive business results and grow customer support capabilities for clients including Nike EMEA, Samsung Global and Uber APAC.

Nick Coronges, EVP, global CTO and partner in R/GA Ventures, said its unique partnerships with start-ups from the R/GA Ventures portfolio enable "lightning-fast integration".

"This, along with our depth of experience with enterprise AI platforms from Google, Microsoft, Aliyun, Facebook, Tencent, Adobe, and others, allow us to drive AI innovation on a continuous basis with our clients. Doing this effectively requires collaboration across business, brand, design and IT teams. "This integrated approach is essential in bringing about real business transformation through AI innovation," he said.

Meanwhile, R/GA Singapore MD Dorothy Peng said, "We’re excited that the depth of expertise in our local team and the collaborative relationship within our network allows us to pioneer Brand AI in Singapore. This is a unique capability we can offer to existing and future clients in this market which will help them transform customer experience and grow their businesses."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.marketing-interactive.com


Today's Tip of the Day - First Contact

Read today's tip or listen to it on podcast.

Published: Monday, October 1, 2018

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2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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