News : Heath Vets Hires Customer Care Manager
Dec 1, 2014 -- Cardiff-based Heath Vets has appointed Leanne Kiddie as a customer care manager.
Ms Kiddie is from Rhiwbina and previously worked for 12 years at the Department for Work and Pensions.
"We want to put our customers at the forefront of our service." said Gavin Hill-John, operations director of Heath Vets.
"The traditional veterinary practice model was based around territory; you had one vet practice in an area and local people used it. They weren’t challenged on customer service as we are today.
"Having Leanne as our dedicated customer care manager will help us set Heath Vets apart from other practices. While we may not be able to compete with the buying power of some national chains, we can certainly beat them at customer service."
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Heath Vets is developing its engagement with its customers regarding future plans, utilising their comments and feedback to shape the practice.
"We are aiming to deliver a level of engagement with our customers that no other vet practice has seen before." added Mr Hill-John.
"My vision for the role is that across all four sites we should be delivering outstanding customer service, consistently. To achieve that aim, everybody needs to be highly skilled, trained, motivated and engaged.
Posted by Veronica Silva Cusi, news correspondent
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