News : Rhode Island DLT Expands Hours at Unemployment Call Center
Feb 16, 2014 -- The Department of Labor and Training is expanding the hours of its call center handling unemployment insurance.
The DLT unemployment insurance call center will be open Monday and Tuesday 8:00 am - 3:00pm, closed Wednesday, open Thursday and Friday 8:00 am - 3:00pm.
The DLT call center used to take calls for two full days and three half days, but now it will take calls every weekday except Wednesday, said Assistant Director, Bob Langlais.
"We thought it was better for customer service we be open four full days, we won’t be any half days," said Langlais, "and then they’ll have a full day for our staff to do their back office."
Langlais said the DLT’s unemployment insurance call center gets up to 1,500 calls a week.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Call Completion
More Editorial From Department of Labor and Training
Published: Thursday, February 20, 2014