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News : Rhode Island’s BankNewport Joins with 360 View to Bring CRM to its Community Banking

#contactcenterworld

Newport, RI, USA, Jan 6, 2021 -- 360 View, an industry-specific provider of customer relationship management software for financial institutions, announced their partnership with BankNewport, to implement their successful CRM growth platform.

BankNewport will be implementing 360 View’s base CRM, as well as their Marketing Automation module and customer-specific messaging feature, SmartPops™. The bank’s commitment to technology while maintaining the individual customer relationship motivated their search for a stand-out CRM solution. John Sullivan, EVP Director of Digital and Technology Strategy at BankNewport states, "It’s not just the bank’s expectation for efficiencies, it’s our customers’ expectation that we know them and optimize their time, and that’s what the right CRM solution can offer."

With BankNewport’s long history of strength and stability, a reliable and sustainable technology partner was central in their search. "This is a long-term and important partnership, one that will continue to strengthen beyond implementation," explains Wendy Kagan, EVP Director of Employee and Community Engagement.

360 View offers a relationship that provides regular, personal contact with their long-standing team of bankers helping bankers. Joyce Colin, VP National Sales Representative for 360 View, agrees, "We are in the business of relationships as well, so we live and breathe the mantra and think it’s really important to understand our partner’s needs." BankNewport will also be taking advantage of 360 View’s in-house industry expertise through their Professional Services Offerings.

The 360 View platform boasts a host of features including intelligent marketing automation and analytics through an accessible, user-friendly interface. Sullivan describes the importance of this to BankNewport, "There was more of an intuitive approach with 360 View as to other solutions that we researched, and that was central to our decision. It really boils down to how intuitive the application will be for the general user."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 360 View:
360 View is the growth platform developed for banks and credit unions, providing all the tools necessary to maximize their team’s performance. The solution goes beyond CRM, allowing the user to automate marketing campaigns, use analytics to capitalize on cross-sell opportunities and track goals and incentives, all while providing richer relational experiences that are personalized to every customer’s unique needs. 360 View was developed by bankers specifically for financial institutions and has been serving the financial community since 2001.
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Today's Tip of the Day - Incentives

Read today's tip or listen to it on podcast.

Published: Thursday, January 7, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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