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News : Rhode Island’s BankNewport Joins with 360 View to Bring CRM to its Community Banking

#contactcenterworld

Newport, RI, USA, Jan 6, 2021 -- 360 View, an industry-specific provider of customer relationship management software for financial institutions, announced their partnership with BankNewport, to implement their successful CRM growth platform.

BankNewport will be implementing 360 View’s base CRM, as well as their Marketing Automation module and customer-specific messaging feature, SmartPops™. The bank’s commitment to technology while maintaining the individual customer relationship motivated their search for a stand-out CRM solution. John Sullivan, EVP Director of Digital and Technology Strategy at BankNewport states, "It’s not just the bank’s expectation for efficiencies, it’s our customers’ expectation that we know them and optimize their time, and that’s what the right CRM solution can offer."

With BankNewport’s long history of strength and stability, a reliable and sustainable technology partner was central in their search. "This is a long-term and important partnership, one that will continue to strengthen beyond implementation," explains Wendy Kagan, EVP Director of Employee and Community Engagement.

360 View offers a relationship that provides regular, personal contact with their long-standing team of bankers helping bankers. Joyce Colin, VP National Sales Representative for 360 View, agrees, "We are in the business of relationships as well, so we live and breathe the mantra and think it’s really important to understand our partner’s needs." BankNewport will also be taking advantage of 360 View’s in-house industry expertise through their Professional Services Offerings.

The 360 View platform boasts a host of features including intelligent marketing automation and analytics through an accessible, user-friendly interface. Sullivan describes the importance of this to BankNewport, "There was more of an intuitive approach with 360 View as to other solutions that we researched, and that was central to our decision. It really boils down to how intuitive the application will be for the general user."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 360 View:
360 View is the growth platform developed for banks and credit unions, providing all the tools necessary to maximize their team’s performance. The solution goes beyond CRM, allowing the user to automate marketing campaigns, use analytics to capitalize on cross-sell opportunities and track goals and incentives, all while providing richer relational experiences that are personalized to every customer’s unique needs. 360 View was developed by bankers specifically for financial institutions and has been serving the financial community since 2001.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, January 7, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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