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News : Ribbon Enables New Cloud Connect for Webex Calling

#contactcenterworld, @ribboncomm, @webex

Plano, TX, USA, Nov. 2, 2022 -- Ribbon Communications Inc. (Nasdaq: RBBN), a global provider of real time communications technology and IP optical networking solutions to service providers, enterprises, and critical infrastructure operators to modernize and protect their networks, announced a major extension to its Ribbon Connect portfolio, Ribbon Connect for Webex.

"Ribbon and Webex share some of the world's largest service providers as customers and we're committed to continually improving our offerings to help them succeed in a dynamic landscape," said Tony Scarfo, EVP & General Manager of Ribbon's Cloud & Edge Business Unit. "We're extending our Ribbon Connect portfolio to accelerate their access to new revenue sources and empower them to retain organizations migrating to cloud-based calling as customers."


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"I am excited that Ribbon Communications will join Webex as the launch partner for the Cloud Connect for Webex Calling Enablement Program. Since we launched Webex Calling, our goal has been to provide our customers with a seamless path to the cloud," said Lorrissa Horton, SVP/GM, Webex Calling and Contact Center. "The Cloud Connect Enablement Program fulfills this promise by giving our customers the flexibility to select from a vast range of PSTN providers, reducing the cost and complexity of cloud migrations. Ribbon is helping providers to accelerate their deployments, giving our customers more choice."

#contactcenterworld, @ribboncomm, @webex

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Ribbon Communications Inc:
Company LogoAboutRibbon Communications is a company with two decades of leadership in real-time communications. Built on world-class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today's world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses.
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About WebEx:
Company LogoWebEx Communications, Inc. is a provider of web communications services. WebEx services are used across the enterprise in sales, support, training, marketing, engineering and product design. WebEx provides carrier-class services using its MediaTone communications platform deployed over the WebEx MediaTone Network, a high-speed global network specifically designed for real-time web communications.
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Today's Tip of the Day - Background Noise

Read today's tip or listen to it on podcast.

Published: Friday, November 4, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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